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Going by your screenshot I believe your are not downloading the image correctly. Follow the instructions in this link:
Another thing is the image is an Illustrator file. I am not sure that PS Elements can open Illustrator files.
I'm getting the message above as well. I am by no mean a computer guru... so I thought I'd be able to buy and download the image I bought to my Mac and it would open in Preview. I don't have Illustrator or Photoshop or any software like that. Am I to understand then that I need to download the image to someone's computer who has one of these type of software packages (i.e. Photoshop) or is there some other way to get it to open? Thanks for your help.
1 person found this helpful
If the file is a .ai file you will need Illustrator. What is the image number?