I am new to this forum, so I hope I can relocate my topic and find my way around lol!
I need to do a photoshop CC update on creative cloud. When i hit the update button.. it says update fail and opens a window when i click "learn more" it just says it failed and to retry.. i've retried numerous times obviously before seeking help. I went to adobe for troubleshooting but it just takes me in circles, the only information I get from adobe is to click on the "get help" link on the window that opens when i click "learn more" .. but clicking "get help" brings me right back to the beginning on adobe to troubleshoot.. so, I go in circles.
How do I get it to install the update??? I have photos i need to work on and photoshop has completely vanished from my start app page (windows 8.1) and from my desktop view!
thanks in advance!
I'm going to move your post to the creative cloud forum.
thank you so much! that seems to have fixed the problem!! i went ahead and uninstalled photoshop from creative cloud, and am now reinstalling it!