3 Replies Latest reply on Aug 9, 2015 4:00 PM by Peter Spier

    file open causes id to freeze


      Is anyone having this problem? I open the latest CC2015 update of ID and it opens VERY slow. Then going to file open causes a 2 -5 minute beachball on my mac book pro.


      I did all the troubleshooting Adobe offers and including turning off all extra fonts, removing the suitcase plugin entirely from all adobe products and still get the dreaded beachball.

      I went back to the previous ID version and it works like a charm.


      Please help if you know anything about this problem.


      A 2nd question is: has anybody gotten passed the loop of Adobe's troubleshooting process. I have no way of contacting their tech support. Online It keeps on looping into describe the product/problem etc. Really annoying and I'm wondering what I am paying for.