1 Reply Latest reply on Aug 9, 2015 6:10 PM by A.T. Romano

    Just purchased computer with Windows 10.  Elements 11 opens in tiny little windows

    lisaw37816236

      I can't read anything nor find a setting in windows or elements to make menus large enough to read.  Help???????????????

        • 1. Re: Just purchased computer with Windows 10.  Elements 11 opens in tiny little windows
          A.T. Romano Level 7

          lisaw

           

          Is Premiere Elements 11 the only application on the Windows 10 computer that is behaving this way? Are you saying that the whole computer display for all is giving you small thumbnails that would be characteristic of screen resolution set too high.

           

          Did Windows 10 come pre-installed or did you have to upgrade to Windows 10 yourself.

           

          Please go to Control Panel

           

          What is the description of your computer monitor?

           

          Please go to Control Panel/Appearance and Personalization/Display. In the left column of the page, click on Adjust Resolution.

          What does the Resolution field show for resolution and is (recommended) listed next to the values shown?

           

          Please review, consider, supply more details if you have more, and then we can decide what next based on the details in your reply.

           

          Thank you.

           

          ATR

           

          Add On...Since this is a new computer, I would contact and consult with the seller of the computer to verify its working condition. But, let us discuss the matters mentioned above before that.