12 Replies Latest reply on Nov 18, 2015 1:02 PM by Ignuz

    Lightroom crashes after a few cliks/seconds.


      After recent update (installed yesterday) my LR crashes every few mouse clicks. I work on PC win 7 64 bit OS.

      I had completely removed Lightroom and CC from the computer and installed it again from freshly downloaded file.

      I also tried to logoff and logon back to CC, also without success.

      Can you advise what else may be done to solve this issue?

      regards Janusz



      System information:

      Lightroom version: 6.1.1 [ 1032027 ]

      License: Perpetual

      Operating system: Windows 7 Business Edition

      Version: 6.1 [7601]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 3,2 GHz

      Built-in memory: 8174,6 MB

      Real memory available to Lightroom: 8174,6 MB

      Real memory used by Lightroom: 672,0 MB (8,2%)

      Virtual memory used by Lightroom: 657,9 MB

      Memory cache size: 263,2 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1680x1050

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


      Graphics Processor Info:

      AMD Radeon HD 6800 Series


      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13399 Core Profile Context 15.200.1062.1003

      Renderer: AMD Radeon HD 6800 Series

      LanguageVersion: 4.40



      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: I:\Light\Light-2-2.lrcat

      Settings Folder: C:\Users\Janusz\AppData\Roaming\Adobe\Lightroom


      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin


      Config.lua flags: None


      Adapter #1: Vendor : 1002

          Device : 6738

          Subsystem : 21fa1458

          Revision : 0

          Video Memory : 1011

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Głośniki (Creative SB X-Fi)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

      Windows' description

      Podpis problemu:

        Nazwa zdarzenia problemu:    AppHangB1

        Nazwa aplikacji:    lightroom.exe

        Wersja aplikacji:

        Sygnatura czasowa aplikacji:    55aed83a

        Podpis zawieszenia:    acea

        Typ zawieszenia:    0

        Wersja systemu operacyjnego:    6.1.7601.

        Identyfikator ustawień regionalnych:    1045

        Dodatkowy podpis zawieszenia 1:    acea8a72c91a345573d9734be9599cd8

        Dodatkowy podpis zawieszenia 2:    7b9c

        Dodatkowy podpis zawieszenia 3:    7b9c66b0dbf660adea32637290b4ae60

        Dodatkowy podpis zawieszenia 4:    acea

        Dodatkowy podpis zawieszenia 5:    acea8a72c91a345573d9734be9599cd8

        Dodatkowy podpis zawieszenia 6:    7b9c

        Dodatkowy podpis zawieszenia 7:    7b9c66b0dbf660adea32637290b4ae60