I bought the €60/month pack. Installed Photoshop, Illustrator and Indesign, but it started in a trial version. (Thought this was normal for the first day as long as my payment would get accepted) Now I only have a few days left and I am still in the trial mode. When clicking on the CC icon, next to PS, AI en ID there is a BUY NOW button? When clicking on these my Abobe account says I already bought them. And yes I already bought them, but why am I still in a trial version?... I already received an invoice with the amount I payed, so normally I would have the right to use the applications.
Bought it with VISA and installed it on a Macbook PRO.
Restarted several times, but no improvements, still trial version.
Anyone else has this problem?
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
verify your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html
then sign out and then back in to your cc desktop using the same adobe id you used to verify your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
if you verify your subscription and the above sign-out/in fails, then follow the suggestion in message 1.