Please download and install the Adobe Application Manager from the following link....it works in spite of the "CC" in the file name.
Have you been there and used that?
If any further problems in this regard, please tell us what happens when you go to
Local Disc C
Program Files (x86)
and double click the PDapp.exe file in the core Folder? That PDapp is the Adobe Application Manager.
Looking forward to your progress as your schedule permits.
Please do not hesitate to ask if any questions or need clarification on any of the above.
Thank you for your answer. I did download ApplicationManager9.0_all.exe
on July 26th (file size 70,548 kb) and earlier today (files size 71,420
kb). Tried to download again after your e-mail but the download failed
I ran PDApp.exe from the location you gave me but it failed with this
The customer support link is generic & does not seem to point to any
problem solving for Premiere Elements. I did find
AdobeCreativeCloudCleanerTool but didn't want to use it as I don't want
to upset the installation of Photoshop & Illustrator.
Are you working with the antivirus and firewalls disabled temporarily when you are doing this troubleshooting? Does it make a difference?
More comments next time...
Not to seem like a goober ... but I don't understand how this got answered? I have the same problem and nothing seems to work :-(
I successfully downloaded the Application Manager from the link above ... needed to run as administrator (win7). Only then did I get the PDapp in core then I execute that (run as administrator) and get
Then all of the files in core delete themselves
What version of Premiere Elements are you using and on what computer operating system is it running?
Although your error message is from the Adobe Application Manager, it is pointing to Error code: A12E1 which I am not reading that as the same as what started this thread
Adobe Application Manager, required to verify your license, is missing or damaged."
Instead of Premiere Elements, do you have one of the Creative Cloud applications, like Premiere Pro CC? If so, then the following Adobe document should be of interest
I do not recall ever seeing an Error code: A12E1 in Premiere Elements.
Please review, consider, and supply more information. You are probably heading for uninstall, free ccleaner run through, reinstall or pointing you to the Premiere Pro Forum if you are using Premiere Pro in order to get the specialized Premiere Pro expertise there.
Add On...After I wrote the above reply, I saw that we had communicated in another thread which I overlooked in preparing this reply. You are a Premiere Elements 13/13.1 Windows user.
I think it best to continue our discussion in the thread that you originated earlier. Meet you there.
So to be more precise, I am getting the error message that started this thread and as I follow the discussion in the thread, when I get to the last step in one of the responses (and double click the PDapp.exe file in the core Folder? That PDapp is the Adobe Application Manager) it seems to be performing an update which results in the described error.
I have only PSE and PE 13 with the usual Flash, Shockwave and Reader products ... meaning I don't have any of the Creative Cloud products.
I just want the dialogue box to go away :-)
I agree it is highly unlikely that the A12E1 error is an Elements error and is most likely an Adobe Application Manager error and better suited for a different forum.
Thanks for the reply.
The Adobe Application Manager covers a lot of programs. At this point, I am not sure if its error A12E1 is program specific.
I am wondering if the Adobe Application Manager is trying to update Adobe Flash, Shockwave, or Reader products.
Please look at renaming the OOBE Folder
Local Disk C
Program Files (x86)
Common Files Folder
and in the Adobe Folder find the OOBE Folder and rename it specifically to OLDOOBE.
Close out of there, reopen Premiere Elements, and determine if the problem still exists.
Depending on those results, consider....
Have you looked a the Premiere Elements 13/13.1 troubleshooting scheme of uninstall, free ccleaner run through (regular and registry cleaner parts), reinstall with antivirus and firewalls disabled?
Please consider, and then let us know if any of the above worked for you.