3 Replies Latest reply on Aug 30, 2015 9:55 AM by beaudrm8

    Unable to erase authorization in ADE, "try again later" error


      Hi, I work for a public library system, and we have had several patrons who, after getting the "check activation" error, are unable to erase the authorization in Adobe Digital Editions 4.0.  When they try to erase the authorization, they get an error that tells them to "try again later."  Apologies if this has already been answered; I saw it posted a few times but did not see a satisfactory answer.

      Just tried Adobe chat and they did not have an answer but will escalate and email me back.

      Has anyone else encountered and solved this problem?  Thanks!