5 Replies Latest reply on Aug 12, 2015 12:21 AM by johns30284917

    Unable to update to Lightroom 6.1.1

    johns30284917

      I'm unable to update to Lightroom 6.1.1 on my laptop computer.  I haven't had a problem in the past with Lightroom 4 and 5.

       

      I start the update process and when it gets to 49% complete, the message ! Update Failed - Learn More appears.

       

      When I click on Learn More a small dialog box appears containing the message:

       

      Update Failed

      There was an error installing this update.  Please try again later or contact customer support. (U44M11216)

       

      So I try again and then a similar small dialog box appears containing the message:

       

      Update Failed

      Download error.  Press Retry to try again or contact customer support. (49)

       

      Each time I press Retry to same message appears within a couple of seconds.

       

      I tried the solution given by Akash Sharma on August 5 without success.

       

      Hoping someone can help.

       

      Regards, John.