9 Replies Latest reply on Aug 19, 2017 11:41 AM by Mighty ISIS23

    Serial Number you provided is valid, but a qualifying product could not be found on this computer

    tonymuffin Level 1

      I had to flatten and rebuild my computer this past week. I am trying to re-install Lightroom 6 however, I am getting the following error message after entering the correct Serial Number:

       

      Serial Number Upgrade:  Serial Number you provided is valid, but a qualifying product could not be found on this computer.

       

       

      Below that is a drop down that says Product: Select a product.

       

      When I click the drop down the highest version of Lightroom present in the list is 5.  How do I re-install Lightroom 6?