3 Replies Latest reply on Aug 15, 2015 5:37 AM by KhanMehwish

    Acrobat Reader Crash issue on Android

    Rony_Sal

      Hi,

      I am using Acrobat reader version 15.2.0 build 120566 on Android 4.4.4 on Galaxy tab. I have a pdf where users enter data. It crashes at some point and users lose entered data. While the crash is being investigated by others, I am trying to find a way to force a manual save which is turning out to be difficult for these reasons -
      -- I know if we leave the app with the back button, it automatically saves the entered data.  This is not an option.

      -- This is sensitive data, so have to avoid any cloud solution completely.

      -- I know if I select the freehand tool, I get a save option. But, with this new update, I have to draw something (Like a Dot) before the save button is enabled. This is has been my only feasible option so far.

      --There is a cache setup for the acrobat reader. Our users don't have SD cards. Is there anyway we could get the pdf file after the crash from the internal secured storage?

       

      Sincerely,

      Rony.