0 Replies Latest reply on Aug 11, 2015 6:57 PM by BlackbirdCA

    Lightroom 6 Keeps crashing, error 1002

    BlackbirdCA

      The program lightroom.exe version 6.1.1.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 1f34

      Start Time: 01d0d48a6b5391e0

      Termination Time: 57

      Application Path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Report Id: 756ed201-4092-11e5-9489-10bf487cd064

       

      - <System>
      <Provider Name="Application Hang" />
      <EventID Qualifiers="0">1002</EventID>
      <Level>2</Level>
      <Task>101</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-08-12T01:36:06.000000000Z" />
      <EventRecordID>110125</EventRecordID>
      <Channel>Application</Channel>
      <Computer>i5_Michael-PC</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>lightroom.exe</Data>
      <Data>6.1.1.10</Data>
      <Data>1f34</Data>
      <Data>01d0d48a6b5391e0</Data>
      <Data>57</Data>
      <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>
      <Data>756ed201-4092-11e5-9489-10bf487cd064</Data>
      <Binary>55006E006B006E006F0077006E0000000000</Binary>
      </EventData>
      </Event>
      I have no idea what this means!   I'm running a Win 7 i5 system with 16Gig Ram  and booting from a 120 SSD.
      LR 4 worked fine.  Don't know if this is MS problem or Adobe.  I had problems weaning of force feed of Lightroom CC to begin with, and the Crashes keep on coming.
      This Idea of going to a forum for support when I've paid to upgrade is ridiculous, 
      Adobe is getting further and further from customer service as it ages.
      Please Adobe either support your product or give me my money back.!
      Michael Hoskins
      [Private info removed by moderator]