Premiere Elements 12 on what computer operating system? Have you updated 12 to 12.1 yet using an opened project's Help Menu/Updates. If not, please do so.
To your immediate issue... first thing to assure is that you have the latest version of QuickTime installed on your computer along with Premiere Elements and that you are running the programs as administrator. The odds are in favor of QuickTime install resolving the issue. Let us see. If not, then we will pursue other troubleshooting plans.
hi thank for your swift response. WIN 7. Yes installed Quicktime but didnt seem to be enough. DO i need to do something after installing it?
Doing the Elements update now. I'll see if that works. Thanks, Vita
Thanks for the reply. Is it QuickTime 7 that you have installed, latest version?
What are the properties of those .mov files....video compression, audio compression, frame size, frame rate (interlaced or progressive), pixel aspect ratio.
What is the brand/model/settings of the camera that recorded the video?
How are you importing the .mov files - Expert workspace Add Media/Files and Folders/Project Assets to Timeline?
Also, important, is the no video import problem in the Elements Organizer 12/12.1 or in the Premiere Elements Editor 12/12.1?
It is about 12:30 am where I am. I will get back to your thread in the morning morning, and then we can plan so more troubleshooting strategy.
hi ATR thank you that worked.
now another question. i timeline and work space is a different layout to what i'd prefer. the setting i am used to is when i can see various
etc usually i can see up to 4 or 5, multitracks.
where can i change that?
Good morning. Thanks for the update. What worked to resolve the import of the .mov file?
Your preferred track arrangement is not possible.
Please see the following screenshot for options
If problems with Narration or Soundtrack existing content, the numbered Audio Tracks can be used for relocation of narration or soundtrack clip.
But, the Narration Tool creates a narration clip exclusively to the Narration Track.
Please let us know if you need clarification on that.
hi AT yes i think it was the updating that did it becos i had already done the quicktime dl before spoke to you. so thanks for that.
actually re other question, when i changed it to EXPERT, the ideal workspace appeared but what you showed me is also very helpful for the future.