You need to make sure they're actually using Adobe Reader and not some other application.
Ask them to double-check it, and preferably send a screenshot. Also, what does "doesn't work" mean? Does the file not open at all?
Does it open but they don't see the dialog? Or do they see the dialog but the fields aren't populated with the selections? etc.
Thank you for replying! I am positive that it is Adobe Reader that they are using because I watched him open it.
Sorry for being vague, when I say it doesn't work I mean that the file opens, the custom dialog box pops up, you can make selections inside the dialog box but, when you press okay it does not populate the fields with the correct values that should be based off of the selections made within the dialog box. Instead, all of the fields have the values from when I saved the file from my computer.
Sorry if this is still vague, I am very new to this and still trying to figure out how to word my problems correctly. I appreciate the response and if you need any more details or information please let me know and I will do my best to explain. Also, I included the file in the dropbox link...does that work? You could view it there and see what I am talking about but, if the link doesnt work then I will try to figure out why.
By the way, this is not a website pdf, it is a pdf that is on the computer and not attached to the internet in anyway. I am not sure if that makes a difference or not but thought I should let you know.
Yes, the link works.
The code in this file is quite advanced. I'm assuming you hired someone to create it for you? If so, they should have provided instructions on how to use it.
The only thing I can think of that might be causing this issue is the preferences.
Okay, I will go try that on his computer to see if it works.
I actually wrote the code myself after teaching myself a lot of whats in there and having help from a former co-worker when needed. It took a couple weeks to get it to where it is and when it all of a sudden failed on his computer it was quite disappointing considering how much work I put into it. I will let you know if the preferences is what was doing it. Thank you for your quick replies!
That worked perfectly! Thank you for the recommendation! Have a wonderful day!
Glad to hear it, and you did a pretty good job for a novice!
Thank you! That means a lot!