1 Reply Latest reply on Aug 13, 2015 8:32 AM by 99jon

    Trying to update LR6 and getting download error"(49)". Retry fails. Chat can't/won't help. Can the Forum?

    sherryb14562039

      Trying to update LR6 via Help>Updates. CC panel appeared with the Update button. Clicked it, download started...got to at least 6% when I stopped watching. Noted a few minutes later that the download failed with a message to Retry, which I did several times. Contacted Chat who told me they're not trained on this update and to come to the Forum. Can anyone suggest a solution? Thanks.