1 Reply Latest reply on Aug 13, 2015 10:16 PM by eswar6771017

    Flash playerのインストール中 接続エラーの表示


      Flash playerのインストール中 接続エラーの表示となり

      どうしても Flash playerかインストールできません。



      indouws7 32bit 




        • 1. Re: Flash playerのインストール中 接続エラーの表示
          eswar6771017 Adobe Employee

          Hi yukiko26748966,


          Can you please provide the following log files to troubleshoot the problem.

          1. Download the online installer from https://get.adobe.com/flashplayer
          2. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
            • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\
            • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
            • Rename the new file to ADM.trace

             3.  Run the online installer again until the error is returned.  

              4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:

            • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
            • Upload the files using the How to share a document instructions
            • Post the following information in your reply:
              • URL to the uploaded log files.