1 Reply Latest reply on Aug 14, 2015 1:04 PM by Szalam

    Crashes using puppet tool

    Evokejay Level 1

      Can only put one pin before it crashes completely.

       

      After Effects CC 13.5.1

       

      Computer Info below

       

      OS NameMicrosoft Windows 10
      Version6.3.9600 Build 9600
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System NameJARD
      System ManufacturerTOSHIBA
      System ModelSatellite C55D-A
      System Typex64-based PC
      System SKUPSCFWU
      ProcessorAMD A6-5200 APU with Radeon(TM) HD Graphics, 1996 Mhz, 4 Core(s), 4 Logical Processor(s)
      BIOS Version/DateInsyde Corp. 1.80, 1/27/2014
      SMBIOS Version2.7
      Embedded Controller Version1.20
      BIOS ModeUEFI
      BaseBoard ManufacturerTOSHIBA
      BaseBoard ModelNot Available
      BaseBoard NameBase Board
      Platform RoleMobile
      Secure Boot StateOn
      PCR7 ConfigurationBinding Not Possible
      Windows DirectoryC:\Windows
      System DirectoryC:\Windows\system32
      Boot Device\Device\HarddiskVolume2
      LocaleUnited States
      Hardware Abstraction LayerVersion = "6.3.9600.17196"
      User NameJard\Jarddd
      Time ZoneEastern Daylight Time
      Installed Physical Memory (RAM)6.00 GB
      Total Physical Memory5.45 GB
      Available Physical Memory1.41 GB
      Total Virtual Memory11.0 GB
      Available Virtual Memory4.76 GB
      Page File Space5.50 GB
      Page FileC:\pagefile.sys
      Hyper-V - VM Monitor Mode ExtensionsYes
      Hyper-V - Second Level Address Translation ExtensionsYes
      Hyper-V - Virtualization Enabled in FirmwareYes
      Hyper-V - Data Execution ProtectionYes
        • 1. Re: Crashes using puppet tool
          Szalam Adobe Community Professional & MVP

          What are you trying to apply the Puppet Pin to? If it's a still image, make sure the size of that image isn't really large.

          Keep in mind, you're working with a very small amount of RAM. The recommended minimum for using AE is 8. I usually recommend 16 GB or more.