0 Replies Latest reply on Aug 14, 2015 3:35 AM by Saamoz

    Activated Book Anonymously and Now Can't Download

    Saamoz

      I bought and downloaded the book Zeitoun from Kobo, and then activated on this device only instead of logging in. I encountered an error and one of the solutions was to reinstall Digital Editions, which I did. Now the error is gone, but I get a new one which says "e_lic_already_fulfilled_by_another_user". Now I know that I made a mistake and activated the book on the wrong account. Is there any way to request a new book from Kobo or Adobe, and how would I go about doing that? Thanks.