0 Replies Latest reply on Aug 14, 2015 1:36 PM by A.T. Romano

    Premiere Elements 13/13.1 Failures Related to Adding Media from Mobile Albums

    A.T. Romano Level 7

      Premiere Elements 13/13.1 Editor Add Media from Mobile Albums (Adobe Revel) failures have been traced specifically to the 13.1 Update.


      The problem was not found to exist for Premiere Elements 13 or Premiere Elements 12/12.1 on Windows 7 64 bit, Windows 8.1 64 bit, or Windows 10 64 bit.


      Other Adobe Revel features in the Premiere Elements 13/13.1 Editor and the Elements Organizer 13/13.1 workspace appear unaffected by this problem.


      Associated error messages include


      Downloading Files dialog

      "Gathering Account Info"


      Error dialog

      "Could not collect login info."




      Downloading Files dialog

      "Checking for asset revision."


      Download Unsuccessful dialog

      "Couldn't download files. Please check your network connection."


      If you have run into this specific situation, but have not yet reported it, please let us know.


      Thank you.