green out of vidios

[Guest]

When I try to open a video in my gmail account I get the request for storage on my computer. I deny and when the video opens the screen is Green and I can not see it the video. It really upsets me. Friends send me videos of their kids and stuff and I can not see them

I have tried all the help fixes and no good. I have worked on this for over a week, this old man is tired of trying and I am out of tries. Guessed I missed something easy. Please help me because I did not have this problem before I downloaded Windows 10. I can not get into PCHsearchandwin videos or most others from different websites. . I know that I agreed to the contract but I didn't know it prevented me from seeing my emails and videos sent to me and don't think that is legal? Please help.

[Kratika Agarwal]

Hi,

Please work through the video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Thanks

[chris.campbell]

David,

Does this only happen with Microsoft Edge?  If you go to the Edge menu and select "Open with Internet Explorer" does the video still appear green?

Thanks,
Chris

[JasbeerSingh]

Hi

Can you please provide us the dxdiag of your machine.

Below are the steps to obtain dxdiag:

1. press Window key + R

2. type dxdiag and press Enter

3. A window will pop up

4. press "save all informantion" button on the lower side of the windows

5. Save the report and please share the same.

Thanks

[Guest]

+ R dxdiag

No window popped up! now what?

Chris

On Thu, Aug 27, 2015 at 12:02 AM, JasbeerSingh <forums_noreply@adobe.com>

[JasbeerSingh]

1. go to start menu of windows and type : dxdiag

2. it will show you a program named : dxdiag.exe

3. run that program

4. That will open up the required DirectX Diagnostic Tool window.

Thanks

[Guest]

Thank you for response. Found it and ran it. Will look tomorrow to see if

it helped. The tool found no errors on all 4 pages.​

Chris

On Thu, Aug 27, 2015 at 9:25 PM, JasbeerSingh <forums_noreply@adobe.com>

[Kratika Agarwal]

Please try disabling hardware acceleration.

Video playback issues

Thanks

[Guest]

I already did that and it didn't work either. Thanks for trying. It seems

that Adobe has better come up with a fix. It is my right to not have to

give others access to my computer in order to see videos that my family and

friends send me.​

Chris

On Mon, Aug 31, 2015 at 7:23 AM, Kratika Agarwal <forums_noreply@adobe.com>