Hello. Could someone please help me with this problem?
I cannot import .psd files. My AE shows these msgs right after I turn on the program.... I'm an animation student; this is really important to me!Q__Q
If I drag psd files into AE regardless of these msgs, I still cannot import them at all. I've already tried to reinstall my AE, but it didn't work. In addition, someone already tested the psd file for me to make sure it was not the psd's problem.
I'm using Windows 7. This AE is from our school's Creative Cloud bundle.
I've been try my best to look for some answers....
I went to a VFX facebook community, somebody gave me this:
I tried to make these .exe programs explicit allowed in my Firewalls then reinstalled already, but things were the same.... Other then that, I do not know how to check other things. I am really poor at technologies and I really need your help!
I have already asked technicians from our school. He had no clue about this, he had helped me to check with the solution I posted above, but it didn't work.
He said that this is a very specific problem and he suggested me to come here for help!
I have QuickTime installed on my computer and it is up to date.
Make sure you have the windows service pack installed and that AE is up to date. Make sure that the PSD is RGB and about the same size as your final composition. IOW 1920 X 1080 pixels. Let us know if that helps.
I just finished having an Adobe supporter to help me, but it seems the psd problem persist.
I guess I just have to use my school's computer, thanks for your answer though!
My psd has no problem for people to open, it is in RGB and also 1280x720.
try uninstalling and then reinstalling Photoshop