Enter your serial when asked during the install process
I am allowed to have the software (CS6 and Lightroom 5) on two computers - my desktop and my lap top.
Today I got a new laptop, and when I transferred over all the data, a window came up asking me to enter the serial number which I did. Then a window came telling I had to deactivate one computer - so I deactivated the old laptop. Now, I don’t know how to activate CS6 and Lightroom on my new laptop.
Thanks in advance for your help
So, to verify my understanding... you were already installed and activated on 2 computers, and tried to install and activate on a 3rd computer BEFORE you de-activated on one of the other two?
I have never done an install in that order, so don't have a detailed answer... but check under the F1 help menu to see if there is an option to activate
Otherwise, I think you need to talk directly to Adobe
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <== NOTE DAYS AND TIME
Serial number and activation support (non-CC)
Yes, the scenario you describe is correct.
I will contact Adobe on Monday