2 Replies Latest reply on Aug 16, 2015 1:57 PM by glura

    where to send lightroom memory dump

    glura Level 1

      I was in the Develop module working on photos when Lightroom hung.  For the lightroom process, CPU was not change, nor was memory usage.  Before killing the process, I generated a memory dump for the Lightroom process for debugging purposes.  Where can I send this for debugging?

      Also, do you have symbols available publicly for debugging?

        • 1. Re: where to send lightroom memory dump
          F. McLion Adobe Community Professional & MVP

          Version of LR and Version of OS is what we always ask if you look at similar threads?

          If using LR6 CC 2015, try disabling the GPU acceleration ... as a simply and quick search over the forum would have returned: Adobe Photoshop Lightroom Help | Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

          • 2. Re: where to send lightroom memory dump
            glura Level 1

            Looks like

             

            http://feedback.photoshop.com/photoshop_family/problems/recent may be the place to go for this.

             

            The version info can be gathered from the memory dump, but here it is:

            OS:  Windows 10 with latest CU as of 8\15.

             

            0:000> lm vm lightroom

            start             end                 module name

            00000001`40000000 00000001`4133f000   lightroom   (deferred)            

                Image path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

                Image name: lightroom.exe

                Timestamp:        Tue Jul 21 18:39:38 2015 (55AED83A)

                CheckSum:         01346ECB

                ImageSize:        0133F000

                File version:     6.1.1.10

                Product version:  6.1.1.10

                File flags:       0 (Mask 3F)

                File OS:          4 Unknown Win32

                File type:        1.0 App

                File date:        00000000.00000000

                Translations:     0409.04e4

                CompanyName:      Adobe Systems

                ProductName:      Adobe Photoshop Lightroom

                InternalName:     Lightroom.exe

                OriginalFilename: Lightroom.exe

                ProductVersion:   6.1.1

                FileVersion:      6.1.1

                FileDescription:  Adobe Photoshop Lightroom

                LegalCopyright:   (c) Adobe Systems Incorporated.  All rights reserved.

             

             

            and I believe this is the call stack retrieved from dump via windbg:

            0:000> Kpn100

            # Child-SP          RetAddr           Call Site

            00 00000000`0014ca88 00007fff`befc415f ntdll!ZwWaitForSingleObject+0xa

            *** ERROR: Symbol file could not be found.  Defaulted to export symbols for CameraRaw.dll -

            01 00000000`0014ca90 00000000`0eca5321 KERNELBASE!WaitForSingleObjectEx+0x8f

            02 00000000`0014cb30 00000000`0eca592f CameraRaw!AgViewManifestationWin::GetTooltip+0xad25d

            03 00000000`0014cb60 00000000`0ecc371e CameraRaw!AgViewManifestationWin::GetTooltip+0xad86b

            04 00000000`0014cb90 00000000`0ecbdaa9 CameraRaw!CTJPEGDecodeOptionsInitDefault+0x15c42

            05 00000000`0014cc10 00000000`0ecc6449 CameraRaw!CTJPEGDecodeOptionsInitDefault+0xffcd

            06 00000000`0014cd50 00000000`0ecc5ddc CameraRaw!CTJPEGDecodeOptionsInitDefault+0x1896d

            07 00000000`0014cd80 00000000`0ecad0d1 CameraRaw!CTJPEGDecodeOptionsInitDefault+0x18300

            08 00000000`0014cde0 00000000`0ee88886 CameraRaw!CTJPEGDecoderReadTiledContent+0x45

            09 00000000`0014ce50 00000000`0efa8faf CameraRaw!AgTemperatureTint_load+0x14bb4a

            0a 00000000`0014d310 00000000`0efa9667 CameraRaw!AgTemperatureTint_load+0x26c273

            0b 00000000`0014d380 00000000`0efab192 CameraRaw!AgTemperatureTint_load+0x26c92b

            0c 00000000`0014d520 00000000`0edca76a CameraRaw!AgTemperatureTint_load+0x26e456

            0d 00000000`0014e500 00000000`0ef4ee21 CameraRaw!AgTemperatureTint_load+0x8da2e

            0e 00000000`0014e570 00000000`0ed3c515 CameraRaw!AgTemperatureTint_load+0x2120e5

            *** ERROR: Symbol file could not be found.  Defaulted to export symbols for AgKernel.dll -

            0f 00000000`0014f360 00007fff`b12e2ba6 CameraRaw!AgDNGImage::CloneImageWithColorSpace+0x93d

            10 00000000`0014f480 00007fff`b130184a AgKernel!lua_getinfo+0x8f6

            11 00000000`0014f4c0 00007fff`b12e3a61 AgKernel!luaopen_table+0x2dfa

            12 00000000`0014f640 00007fff`b1314fe2 AgKernel!lua_yield+0x201

            13 00000000`0014f670 00007fff`b12e391e AgKernel!AgThrowProgramError+0x42

            14 00000000`0014f6c0 00007fff`b12d77e3 AgKernel!lua_yield+0xbe

            15 00000000`0014f710 00007fff`b12e2ba6 AgKernel!luaopen_base+0x1343

            16 00000000`0014f760 00007fff`b130184a AgKernel!lua_getinfo+0x8f6

            17 00000000`0014f7a0 00007fff`b12e3a61 AgKernel!luaopen_table+0x2dfa

            18 00000000`0014f920 00007fff`b1314fe2 AgKernel!lua_yield+0x201

            19 00000000`0014f950 00007fff`b12e391e AgKernel!AgThrowProgramError+0x42

            1a 00000000`0014f9a0 00007fff`b12d77e3 AgKernel!lua_yield+0xbe

            1b 00000000`0014f9f0 00007fff`b12e2ba6 AgKernel!luaopen_base+0x1343

            1c 00000000`0014fa40 00007fff`b130184a AgKernel!lua_getinfo+0x8f6

            1d 00000000`0014fa80 00007fff`b12e3a61 AgKernel!luaopen_table+0x2dfa

            1e 00000000`0014fc00 00007fff`b1314fe2 AgKernel!lua_yield+0x201

            1f 00000000`0014fc30 00007fff`b12e391e AgKernel!AgThrowProgramError+0x42

            20 00000000`0014fc80 00007fff`b12d2fb0 AgKernel!lua_yield+0xbe

            *** ERROR: Symbol file could not be found.  Defaulted to export symbols for substrate.dll -

            21 00000000`0014fcd0 00007fff`98958b50 AgKernel!lua_pcall+0x60

            22 00000000`0014fd20 00007fff`98958d37 substrate!AgMainThreadAction_trigger+0x230

            23 00000000`0014fd70 00007fff`98957211 substrate!AgMainThreadAction_trigger+0x417

            24 00000000`0014fda0 00007fff`98956da9 substrate!HandleIdleTasks+0x201

            *** ERROR: Symbol file could not be found.  Defaulted to export symbols for lightroom.exe -

            25 00000000`0014fdf0 00000001`4000a2bf substrate!WaitMessageWhileHandlingMainThreadAction+0xa9

            *** ERROR: Module load completed but symbols could not be loaded for mfc110u.dll

            26 00000000`0014fe70 00007fff`9664d0ca lightroom!GetAppInstance+0xd9f

            27 00000000`0014fea0 00007fff`9667c0c6 mfc110u+0x24d0ca

            28 00000000`0014fee0 00000001`40005a7a mfc110u+0x27c0c6

            *** ERROR: Symbol file could not be found.  Defaulted to export symbols for kernel32.dll -

            29 00000000`0014ff20 00007fff`c0032d92 lightroom!AgViewWin32Window::`default constructor closure'+0x1efa

            2a 00000000`0014ff60 00007fff`c1b09f64 kernel32!BaseThreadInitThunk+0x22

            2b 00000000`0014ff90 00000000`00000000 ntdll!RtlUserThreadStart+0x34