What version of Premiere Elements and what computer operating system is involved?
Please refer to Adobe document on Redemption Code
If you have a serial number, you should be able to use your installation files and that serial number to install the program.
Please review the Adobe document for details and if complications.
This is not Adobe. Rather user to user. Please let us know the outcome as your schedule permits.
I see that you have duplicated your thread. The other one is found
A moderator will probably come by to close one of them.
See Adobe Other Downloads, if you get to the point where you need installation files for your version and its purchased serial number which is not the same as a redemption code. Refer to Redemption Code information Redemption code help