2 Replies Latest reply on Aug 9, 2017 1:53 AM by jasono80472513

    Photoshop won't open


      On a new pc running Windows 7 I installed the desktop app, then Illustrator & Photoshop.

      Illustrator works fine but get following message when trying to open Photoshop:

      "Photoshop bad exe. C:\Windows\system32\MSVCP110.dll is either not designed to run on Windows or it contains an error."

      have uninstalled and re-installed Photoshop - no change

      run the desktop app uninstaller, re-installed that then re-installed Photoshop - no change

      I have had 2 on-line chat sessions with Adobe, where they took over the screen and repeated the above actions - still no change

      Can anyone suggest a solution?