27 Replies Latest reply on Aug 24, 2015 5:45 AM by pthlgc

    I cannot publish on Adobe Private Web or on social Web

    pthlgc

      When I try to publish a video on Web (Adobe private web or social web like Youtube) Adobe Premiere stop and the program crash.

      After the first installation of Adobe Premiere, these services run normally.

      After some time, they stop to run.

      I made several new installations.

      But, the result is still the same. I cannot publish on web

       

      I can record a video on my computer. That service works normally

       

      I don't know what to do.

       

      Someone could help me ?

       

      I have Windows 8

      I  use Adobe Premiere element 13

       

      (I am french and my english is bad. I am sorry)

      Thank you

        • 1. Re: I cannot publish on Adobe Private Web or on social Web
          A.T. Romano Level 7

          pthigc

           

          Premiere Elements 13 on Windows 8 64 bit.

          1. Have you gone to Expert workspace Edit Menu/Preferences/Web Sharing and refreshed the Online Services.

          2. What is the duration of your Timeline content that you want to use with Publish+Share/Private Web Site or Publish+Share/Social Websites?

          3. After you click on Social Websites, do you see presets for Facebook, Vimeo, and YouTube or do you get a message "presets downloading".

          4. Do you have the latest version of QuickTime installed on your computer and are you running the programs as administrator?

          5. Does the problem exist with and without the antivirus and firewalls disabled?

           

          Let us start here and then decide what next. Let us get YouTube working first. Publish+Share/Private Web Album (Adobe Revel) has its own set of problems.

           

          I will post the French version of this reply in a separate since the Translate button does not work if more than one language in the reply.

           

          ATR

          • 2. Re: I cannot publish on Adobe Private Web or on social Web
            A.T. Romano Level 7

            Ce qui suit est la version française du poste 1, selon Google Translate. Vous pouvez également utiliser le bouton Traduire fourni en bas à droite de chaque poste.

             

            pthigc

            Premiere Elements 13 sur Windows 8 64 bits.

            1. Avez-vous allé à l'espace de travail d'experts partage Menu Edition / Préférences / Web et rafraîchi les services en ligne.

            2. Quelle est la durée du contenu de votre Timeline que vous souhaitez utiliser avec Publier + Partager / Site Web privé ou Publier + Partager / sites sociaux?

            3. Après avoir cliqué sur les sites sociaux, voyez-vous des préréglages pour Facebook, Vimeo et YouTube ou ne vous obtenez un «Téléchargement des préréglages" de message.

            4. Avez-vous la dernière version de QuickTime installé sur votre ordinateur et utilisez-vous les programmes en tant qu'administrateur?

            5. Est-ce que le problème existe avec et sans les antivirus et pare-feu désactivé?

            Partons ici et ensuite décider de ce côté. Mettons-nous YouTube travaillant d'abord. Publier + Partager / Privé Web Album (Adobe Revel) a son propre ensemble de problèmes.

            Je vais poster la version française de cette réponse dans un document distinct depuis le bouton Traduire ne fonctionne pas si plus d'une langue dans la réponse.

            ATR

            • 3. Re: I cannot publish on Adobe Private Web or on social Web
              pthlgc Level 1

              Hello Romano,

              Here are the answers to your questions :

              1) Yes, I have updated the on line services with the Preference menu. I made it several times

              2) The problem is the same with any Time line.  Two examples :
              •I have had the problem the first time with a video time line 08:05:16 (the time line is read in expert mode)
              •I tried with a shorter video => time line = 02;33;00. That time line is read also in Expert mode, but notice that the format of this time line is different ( ";" used instead of ":" between numbers). It is curious, isn't it ?

              3) When I click on social Web I can choice Youtube, with a defintion level (example : PAL video flash, or any other ...). then I click on 'continue", and then a pop up appears in the middle of the Adobe screen. This is a message from Windows "Windows is looking for a solution", then an other pop up appears from Adobe "the program doesn't work anymore and It must be closed"

              During this pop up menu, I see a blank page for the options of youtube. There is only a title for this empty page of the options "Sites Web sociaux : Youtube"

              4) I am the administrator. I use the latest version of quick time. Since your message, I have installed also the latest version of Icloud for Windows and the latest version of Itune => the result is still the same => I cannot export video on Social web

              5) I have stopped the anti-virus  => the problem is still the same => I cannot export video on Social Web

              Thank you for your help

              (I hope my English is not too bad, because the automatic translation service is not good enough... So I don't use it)

              Pierre

              • 4. Re: I cannot publish on Adobe Private Web or on social Web
                pthlgc Level 1

                I give you other information, Romano

                At the beginning of Juillet, I succeed to export two slideshow on Web social and on Adobe Web.

                After my holydays, I succeed also to export on youtube a video (its duration is read on youtube = 6:42)

                Then I have created a new video (this one with the time line = "08:05:16"). I have stored it successfully on my computer. And then, I have tried to export it on youtube => the problem appeared. And now I have always this problem when I try to export video on social web. Of course, I have made several new installations of Adboe Premieres Elements 13, with deleting the "preferences". The problem still exists.

                Thank you for your help

                Pthlgc

                • 5. Re: I cannot publish on Adobe Private Web or on social Web
                  A.T. Romano Level 7

                  Pierre

                   

                  Reference to post 3 and

                  2) The problem is the same with any Time line.  Two examples :

                  •I have had the problem the first time with a video time line 08:05:16 (the time line is read in expert mode)

                  •I tried with a shorter video => time line = 02;33;00. That time line is read also in Expert mode, but notice that the format of this time line is different ( ";" used instead of ":" between numbers). It is curious, isn't it ?

                  The difference between ":" and ";" relates to Timecode, and this makes me wonder if you are being careful with matching PAL source with PAL import and export settings.

                   

                  If you have set for an NTSC project, then there are two possible display formats (See Edit Menu/Project Settings/Display Format)

                   

                  30 fps Drop Frame Timecode.....then the Timecode in the project is 00;00;00;00 DEFAULT

                  30 fps Non-Drop-Frame Timecode.....then the Timecode in the project is 0:00:00:00

                  The Drop Frame Timecode applies only to NTSC video.

                   

                  If you have set for a PAL project, then there is only one possible display format

                  25 fps Timecode....then the Timecode in the project is 00:00:00:00 DEFAULT

                   

                  So in your example, the 08:05:16 project may have had PAL project settings; whereas the 02;33;00 may have had NTSC project setting??

                   

                  Please evaluate the above as it relates to your upload issues for YouTube.

                   

                  Thank you.

                   

                  ATR

                   

                  Add On....You English is very good.

                  • 6. Re: I cannot publish on Adobe Private Web or on social Web
                    pthlgc Level 1

                    Hello ATR,

                     

                    Your explanations are a little bit too complicated for me...

                     

                    But , first, I would tell you some other complementary nformation.

                     

                    1) This morning, I have tried again to export Youtube the video that I succeed to export the first time (see in my last mail ; : duration on youtube is : 6:42) => but, the problem still exists !

                    2) I remember now that , perhaps after recording this video on my computer, or perhaps after exporting it on youtube, i could not any more open Adobe Premieres element because a message appeared and tell me a "xxx.dll" was missing (I don't remember the name of this file "dll"). So I made a new installation : First, without deleting the existing program, and then I succeed to open the Adobe program.
                    I think that the problem with the "export on Youtube" then appears (I am not sure of that). So, I delete the existing program and I make a new installation with deleting the préférences. I am not sure that the sequence of actions is totaly exact, but it is sure that the problem "xxx.dll does not exist" appeared at one moment.

                    3) when creating my last video that I cannot export on Youtube but that I can store on my computer (Its time line is 02;33;00), sometimes, the message "Adobe must be stopped" has appeared ! (the same message that I get when I try to export a video on the social Web)
                    So, now, I make a save of my project after each modification (i.e : I add a transition in the "simple mode" => I make a save  after..).
                    That is anormal, isn't it ?


                    I am not a specialist, of course. And I don't know well how to use Premieres element 13, but I think that something is wrong in my installation, since the disparition of the "xxx.dll";
                    I think that the new instllation don't delete everything, and perhaps  old files, or some missing files are creating the problem....

                    this is just my opinon.

                     

                    Now, I come back to your explanation and your question .

                     

                    1) I haven't verified the display option, as you asked me (Edit Menu/Project Settings/Display Format).
                    But, from a general point of view, I don't understand what I have to check when I make an  import of files and when I create and when I export a video on the Web ? Could you explain me slowly, with more détails, beacause I am "debutant"

                    2) I have also to tell you that all the imported video files for all my Adbobe video projects come from a GoPro Hero 4. And I used to use the video format "4K" when I make a film with my GoPro.


                    I hope that you could help me to find a solution... that I understand (I am a debutant !)

                    thank you again for your help

                    Plth

                    • 7. Re: I cannot publish on Adobe Private Web or on social Web
                      A.T. Romano Level 7

                      Pith

                       

                      Thank you for the reply.

                       

                      As you have done, please do not hesitate to ask for clarification.

                       

                      When you create a new Premiere Elements project, first step is to assure that you are bringing your video into a project that has settings that match the properties of your video (properties such as frame size, frame rate, pixel aspect, field order). Adobe has designed the program so that the project sets the right settings for your video based on its analysis of the properties of the first file dragged to its Timeline. Sometimes it does it right, sometimes not. You can check what the project has automatically set by going to Edit Menu/Project Settings/General and looking at the readings there.

                       

                      You say that your video is from GoPro Hero 4 and is 4K. That means to me that the video frame size is 3840 x 2160. I am not sure of the frame rate. What is it - 25, 30, or other frames per second? Let us assume that it is 25 progressive frames per second. Then, if the project had automatically set the project preset (project settings) correctly for the 4K video in this example, you should see under Edit Menu/Project Settings/General the following

                      Timecode.JPG

                      Do you see that? If not, what do you see in the fields for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio (even if the fields look grayed out)?

                      If you see what is in the screenshot, then the project automatically set the project preset for

                      PAL

                      AVCHD

                      QFHD 16 x 9 25

                      If you do not see that and your video is 3840 x 2160 @ 25 progressive frames per second, then you have to start a new project and manually set the project settings before you import your video into the program. You use File Menu/New/Project for the manual project setting. This Edit Menu/Project Settings/General is good to let you know what has been set for the project settings, but you cannot make any significant project settings changes there. You need to start a new project with the manual settings that are correct.

                       

                      Please view and consider this first step. If we are together on these initial details, then we will move on to the next step.

                       

                      While you are doing that, I am going to upload Premiere Elements 13/13.1 Timeline 4K content to YouTube using the Premiere Elements built in YouTube feature. You realize that the built in feature does not have a preset for 4K video (3840 x 2160), highest is 1920 x 1080. If the 4K video is over 2.2 GB/15 minutes I cannot use the Premiere Elements 13/13.1 built in YouTube feature.

                       

                      More details to follow....

                       

                      ATR

                       

                      Add On...Please include a description of your computer resources.

                      • 8. Re: I cannot publish on Adobe Private Web or on social Web
                        pthlgc Level 1

                        Thank you very much !

                        Now, I think I understand what you were saying in your previous email :-)

                         

                        I will verify the project options this evening (Paris time)

                         

                        But, one thing is still not clear for me

                        You say :

                        "While you are doing that, I am going to upload Premiere Elements 13/13.1 Timeline 4K content to YouTube using the Premiere Elements built in YouTube feature. You realize that the built in feature does not have a preset for 4K video (3840 x 2160), highest is 1920 x 1080. If the 4K video is over 2.2 GB/15 minutes I cannot use the Premiere Elements 13/13.1 built in YouTube feature."

                         

                        But, how can I verify that my video is, or is not, over 2.2GB/15 minutes in Adobe Premiere ?

                        And how have you  "found" this limitation figures (is it the result of a computation ?)

                        Regards

                        Plth

                        • 9. Re: I cannot publish on Adobe Private Web or on social Web
                          A.T. Romano Level 7

                          Pith

                           

                          Thanks for the follow up. Appreciated.

                           

                          When you get to Publish+Share/Social Web Sites/YouTube, you will see an estimated file size/duration at the bottom of the upload area before you hit the Next button.

                          YouTubeUpload.jpg

                           

                          The feature's limit is found in the line underneath the estimated File Size/Duration for your planned upload.

                           

                          ATR

                          • 10. Re: I cannot publish on Adobe Private Web or on social Web
                            pthlgc Level 1

                            Ok. I understand. I will verify these information also this evening.

                            Regards

                            Plth

                             

                            Envoyé de mon téléphone mobile

                             

                            Le 19 août 2015 à 15:40, A.T. Romano <forums_noreply@adobe.com> a écrit :

                             

                             

                            I cannot publish on Adobe Private Web or on social Web

                            created by A.T. Romano in Premiere Elements - View the full discussion

                            Pith

                             

                             

                             

                            Thanks for the follow up. Appreciated.

                             

                             

                             

                            When you get to Publish+Share/Social Web Sites/YouTube, you will see an estimated file size/duration at the bottom of the upload area before you hit the Next button.

                             

                            https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-7877760-805252/900-538/YouTub eUpload.jpg

                             

                             

                             

                            The feature's limit is found in the line underneath the estimated File Size/Duration for your planned upload.

                             

                             

                             

                            ATR

                             

                            If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7877760#7877760 and clicking ‘Correct’ below the answer

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                            • 11. Re: I cannot publish on Adobe Private Web or on social Web
                              pthlgc Level 1

                              Hello ATR

                               

                              Here is the description of my system

                               

                              Graphic processor : Geforce GTX 970

                              Processor : Intel Core i7 4790K CPU @ 4 Ghz

                              Memory : 8 Mo RAM

                              Resolution : 1920 x1080 60hz

                              Microsoft Windows 8.1

                               

                              Here are the paramters of my GoPro :

                              Video Format : NTSC

                              Resolution : 4K

                              Frames per second : 30

                               

                              Here under are :

                              - the parameters of the Adobe project of the video that I cannot publish on youtube

                              - the panel to export/publish on youtube


                              So, you are right and the parameters of my Adobe project are not good

                              On the other hand, the parameters of Youtube are under the maxi parameters values...


                              So, I have to create a new project ?

                              What are the good parameters I have to enter into this new project definition ?


                              Also, I would like to copy the contend of my old project in this new one.

                              It is very long to recreate the video in Adobe....

                              So, how can I copy the contend of my old Adobe project into a new Adobe project with different definition parameters ?

                              IMG_1206.JPG

                               

                              IMG_1208.JPG

                              • 12. Re: I cannot publish on Adobe Private Web or on social Web
                                A.T. Romano Level 7

                                Plth

                                 

                                Thanks for the important information.

                                 

                                You are going to be forced into starting a new project to correct the project preset situation unless you want to consider ClipMate in conjunction with Premiere Elements for a copy/paste insert between projects.

                                ATR Premiere Elements Troubleshooting: PE: ClipMate Copy/Paste Between Projects

                                But, in this instance, I would advise against it.

                                 

                                This is the plan.

                                1. Start a new project to the Expert workspace File Menu/New/Project and set the project preset manually to

                                NTSC

                                AVCHD

                                QFHD 16x9 29.97

                                Follow the following instructions in order to set that project preset manually

                                 

                                • Open the project to the Expert workspace, and go to File Menu/New Project and Change Settings.
                                • In Change Settings, set the project preset to NTSC/AVCHD/QFHD 16x9 29.97. OK out of there.
                                • In the New Project dialog that opens, rename the project and make sure to have a check mark next to "Force Selected Project Setting on This Project". OK out of there.
                                • Back in the Expert workspace, import your source 4K using Add Media/Files and Folders/Project Assets from where you drag the 4K to the Timeline's Video 1/Audio 1.

                                 

                                Then upload that Timeline to YouTube via Publish+Share/Social Websites/YouTube with the preset = High Definition Video for YouTube - 1920 x 1080.

                                There is no YouTube preset for 4K. Did you want a 4K upload?

                                 

                                You could consider exporting the Timeline 4K content to a file via Publish+Share/Computer/XAVC-S with Presets = MP4 H.264 3840 x 2160 29.97 30 Mbps. And, the upload that file from your hard drive to YouTube at the YouTube web site.

                                 

                                Please consider. Any questions along the way, please let us know.

                                 

                                Thank you for exploring the troubleshooting.

                                 

                                ATR

                                • 13. Re: I cannot publish on Adobe Private Web or on social Web
                                  pthlgc Level 1

                                  Hello ATR

                                   

                                  I read too late your answer... because of the Paris time

                                  I have tried an other test this morning.

                                   

                                  I give you now the description of this test and the result (that is a bad result...)

                                   

                                  First I create a new project, but as I didn't know that I had to choice NTSC/AVCHD/QFHD 16x9 29.97.  I thought that it was not possible to predefine my new project with the parameters that are necessary for a video 4K (as you know, as soon as you have selected a preset configuration and you have made "Ok", it  is finished => you cannot any more modify the parameters)

                                   

                                  So, I try an other way.

                                   

                                  I have imported a short video made with my GoPro (4K, 30/i per second), into the Adobe Time line in Expert mode (by using the menu "Media")

                                   

                                  Then I have verified the parameters of the new project that Adobe has automatically created : here are the pictures of the parameters of this project

                                  IMG_1209.JPG

                                  IMG_1211.JPG

                                  IMG_1212.JPG

                                  As you can see, the parameters of the new project seem to be good !

                                   

                                  So, I have saved the Adobe project, and I went to the menu "cretae and Export". I opened the service to export on Youtube .

                                  Here are the parameters :

                                  IMG_1213.JPG

                                   

                                  You can read that the parameters are good => file size and duration are under the limits of Youtube. !

                                  Then I continue... and the program stops :

                                  IMG_1214.JPG

                                   

                                  What are you thinking about my test ?

                                  PLTH

                                  • 14. Re: I cannot publish on Adobe Private Web or on social Web
                                    A.T. Romano Level 7

                                    Plth

                                     

                                    Thanks for the follow up results.

                                     

                                    What I would like you to do next, if you have not already, is to verify your YouTube account and other related details by exporting your Timeline 4K content to

                                    Publish+Share

                                    Computer

                                    AVCHD

                                    with Presets = MP4 H.264 1920 x 1080p30

                                    and

                                    Publish+Share

                                    Computer

                                    XAVC-S

                                    with Presets = MP4 H264 3840 x 2160 29.97 30 Mbps

                                     

                                    Then upload each file from the hard drive save location to YouTube at the YouTube web site. Do each of those uploads to YouTube at the YouTube web site work?

                                     

                                    ATR

                                    • 15. Re: I cannot publish on Adobe Private Web or on social Web
                                      pthlgc Level 1

                                      Ok. I will try this evening (Paris Time) and I will  send you the results. Plth

                                       

                                       

                                      Envoyé de mon téléphone mobile

                                       

                                      Le 20 août 2015 à 15:47, A.T. Romano <forums_noreply@adobe.com> a écrit :

                                       

                                       

                                      I cannot publish on Adobe Private Web or on social Web

                                      created by A.T. Romano in Premiere Elements - View the full discussion

                                      Plth

                                       

                                       

                                       

                                      Thanks for the follow up results.

                                       

                                       

                                       

                                      What I would like you to do next, if you have not already, is to verify your YouTube account and other related details by exporting your Timeline 4K content to

                                       

                                      Publish+Share

                                       

                                      Computer

                                       

                                      AVCHD

                                       

                                      with Presets = MP4 H.264 1920 x 1080p30

                                       

                                      and

                                       

                                      Publish+Share

                                       

                                      Computer

                                       

                                      XAVC-S

                                       

                                      with Presets = MP4 H264 3840 x 2160 29.97 30 Mbps

                                       

                                       

                                       

                                      Then upload each file from the hard drive save location to YouTube at the YouTube web site. Do each of those uploads to YouTube at the YouTube web site work?

                                       

                                       

                                       

                                      ATR

                                       

                                      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7881649#7881649 and clicking ‘Correct’ below the answer

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                                      • 16. Re: I cannot publish on Adobe Private Web or on social Web
                                        pthlgc Level 1

                                        ATR

                                         

                                        I have made successfully the two tests.

                                         

                                        I can upload the video from Youtube Web site, and I can see the 2 video on Youtube !

                                         

                                        Remember also that sometimes the problem "Adobe stops" has occured when I was creating a video in Premiere (ex : I was adding a transition, ) . Tehn, I was not trying to export the video on Youtube.

                                         

                                        PLTH

                                        • 17. Re: I cannot publish on Adobe Private Web or on social Web
                                          A.T. Romano Level 7

                                          Plth

                                           

                                          Great news about the successful file upload to YouTube at the YouTube web site.

                                           

                                          1. Premiere Elements 13/13.1 built in YouTube feature

                                          Check List

                                          a. Have you tried to set to another computer default browser?

                                          b. Have you gone into the browser Options/Advanced/Network and cleared the Cache Web Content?

                                          c. Have you turned off the router for about 40 seconds and then turned it back on to reset the router?

                                           

                                          2. Have you explored

                                          a. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?

                                          b. Have you used 1920 x 1080 for your Timeline instead of 4K and tried 1920 x 1080 Timeline to 1920 x 1080 YouTube instead of 4K Timeline to 1920 x 1080 YouTube Timeline?

                                          c. Since you mention many uninstalls/reinstalls, you might want to consider one more specifically

                                          a. Uninstall the usual Control Panel way

                                          b. Do a free ccleaner run through (regular and registry cleaner parts) to get rid of leftovers from incomplete Adobe and non Adobe uninstalls/reinstalls.

                                          CCleaner - PC Optimization and Cleaning - Free Download

                                          c. Reinstall the 13 with antivirus and firewalls disabled.

                                          (Do not install the 13.1 Update until you are sure that 13 is working in every way.)

                                           

                                          Please consider.

                                           

                                          Thank you.

                                           

                                          ATR

                                          • 18. Re: I cannot publish on Adobe Private Web or on social Web
                                            pthlgc Level 1

                                            Oups... you ask me a long list of questions

                                             

                                            I Give you answers (according what I have been able to understand in your questions)

                                             

                                            1- a : NO I never change the default browser (and I haven't got any need to do that)

                                            1- b : Perhaps, but not recently

                                            1- c : Yes. I have made a "reboot" of my router several times

                                             

                                            2-a  Yes. The pilote is up to date

                                            2- b NO. But all my "media" videos are created with my GoPro, with parameters 4K. I haven't got any "media" recorded in 1920x1080

                                             

                                            2-C My personnal opinion is there is a problem about the uninstall and reinstall operations.

                                            I am telling this because , at the begining, just after the FIRST INSTALLATION of Premiere 13, I have made sucessfully an export of a video on Youttube, even if this video was created with "bad parameters in my Adbobe project"

                                             

                                            => So, the only action I am going to do is  :

                                            I am going to uninstall everything with the procedure you describe above  (by using CCleaner ....)

                                            then, I will give you the result

                                             

                                            I will do this , this evening (paris time)

                                            PLTH

                                            • 19. Re: I cannot publish on Adobe Private Web or on social Web
                                              A.T. Romano Level 7

                                              Plth

                                               

                                              Have you had time to follow this recent thread

                                              Private Web Album = crash

                                              ATR

                                              • 20. Re: I cannot publish on Adobe Private Web or on social Web
                                                pthlgc Level 1

                                                ATR

                                                 

                                                I have desintalled Premiere

                                                I have run CCleaner : GENERAL to delete all the unusefull files and then REGISTER to clean the registers = I have had to run 3 times REGISTER to clean all the registers !! very lot of registers  related to Adobe was listing with errors !

                                                Then I restart the computer

                                                Then I run again CCleaner to check the registers => all the registers are clean

                                                 

                                                Then I stop my antivirus

                                                 

                                                Then I run the installation program I bought "PremiereElements_13_LS26_win64.exe"

                                                 

                                                I follow the instruction (note : the installation is made on a Disk "D", not on "C")

                                                 

                                                Then I create a new Adobe Project

                                                Then I load a very short film made with GOPro (4K)

                                                Then I check the the parameters of the project => they are good for 4K

                                                Then I save the project

                                                Then I try to export on Youtube

                                                - First, Adobe services are loaded

                                                - Then I select Youtube 1020x1080

                                                AND THEN => AGAIN, a blank window appears and the progam has to be stopped

                                                 

                                                So, now I really would like to have a solution, please !

                                                 

                                                Note : I am using Windows 8.1x64

                                                 

                                                PLTH

                                                • 21. Re: I cannot publish on Adobe Private Web or on social Web
                                                  A.T. Romano Level 7

                                                  Plth

                                                   

                                                  Thanks for the update on troubleshooting results. Sorry that the solution did not follow.

                                                   

                                                  Typically Premiere Elements experiences more problems when not installed to the default Local Disk C. There are several components of the program that install to a default location other than where you would prefer. When you did the uninstall/reinstall, did you leave the program at 13 or switch to 13.1 before re-testing the uploads?

                                                   

                                                  Have you looked in the Event Viewer related Information, Error, and Warning messages about these failures?

                                                   

                                                  Because your recent details mentioning problems with Social Websites as well as with Private Web Album, my thoughts go to browser settings.

                                                  Also, you could look to creating a new user account with administrative privileges and install and try to run Premiere Elements 13/13.1 from there.

                                                   

                                                  Let us see if Adobe's Sandeep revisits the other thread dealing with similar problems.

                                                   

                                                  To be continued...

                                                   

                                                  ATR

                                                  • 22. Re: I cannot publish on Adobe Private Web or on social Web
                                                    pthlgc Level 1

                                                    Ok

                                                    A question : what must I do to go to 13.1 from 13?

                                                    In my test, I have changed nothing before loading a vidéo, excepted  I changed the location of the work files.

                                                     

                                                    I cannot use drive C, because it is a gaming machine and C is optimised for gaming.

                                                    Plth

                                                     

                                                    Envoyé de mon téléphone mobile

                                                     

                                                    Le 22 août 2015 à 15:10, A.T. Romano <forums_noreply@adobe.com> a écrit :

                                                     

                                                     

                                                    I cannot publish on Adobe Private Web or on social Web

                                                    created by A.T. Romano in Premiere Elements - View the full discussion

                                                    Plth

                                                     

                                                     

                                                     

                                                    Thanks for the update on troubleshooting results. Sorry that the solution did not follow.

                                                     

                                                     

                                                     

                                                    Typically Premiere Elements experiences more problems when not installed to the default Local Disk C. There are several components of the program that install to a default location other than where you would prefer. When you did the uninstall/reinstall, did you leave the program at 13 or switch to 13.1 before re-testing the uploads?

                                                     

                                                     

                                                     

                                                    Have you looked in the Event Viewer related Information, Error, and Warning messages about these failures?

                                                     

                                                     

                                                     

                                                    Because your recent details mentioning problems with Social Websites as well as with Private Web Album, my thoughts go to browser settings.

                                                     

                                                    Also, you could look to creating a new user account with administrative privileges and install and try to run Premiere Elements 13/13.1 from there.

                                                     

                                                     

                                                     

                                                    Let us see if Adobe's Sandeep revisits the other thread dealing with similar problems.

                                                     

                                                     

                                                     

                                                    To be continued...

                                                     

                                                     

                                                     

                                                    ATR

                                                     

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                                                    • 23. Re: I cannot publish on Adobe Private Web or on social Web
                                                      A.T. Romano Level 7

                                                      Plth

                                                       

                                                      You update Premiere Elements 13 to 13.1 in an opened project's Help Menu/Updates.

                                                      If you are not sure of whether you have 13 or 13.1, please verify using Help Menu/About Adobe Premiere Elements.

                                                       

                                                      I am not sure of the consequences to Online Services if the program is installed to a drive other than the Local Disk C.

                                                       

                                                      ATR

                                                      • 24. Re: I cannot publish on Adobe Private Web or on social Web
                                                        pthlgc Level 1

                                                        ATR

                                                        I have created a new user and I have made a new installation (and I used Ccleaner).

                                                        I have swtiched to 13.1.

                                                        But the result si still the same : I cannot publish on Web.

                                                        Plth

                                                         

                                                        Envoyé de mon téléphone mobile

                                                         

                                                        Le 22 août 2015 à 16:50, A.T. Romano <forums_noreply@adobe.com> a écrit :

                                                         

                                                         

                                                        I cannot publish on Adobe Private Web or on social Web

                                                        created by A.T. Romano in Premiere Elements - View the full discussion

                                                        Plth

                                                         

                                                         

                                                         

                                                        You update Premiere Elements 13 to 13.1 in an opened project's Help Menu/Updates.

                                                         

                                                        If you are not sure of whether you have 13 or 13.1, please verify using Help Menu/About Adobe Premiere Elements.

                                                         

                                                         

                                                         

                                                        I am not sure of the consequences to Online Services if the program is installed to a drive other than the Local Disk C.

                                                         

                                                         

                                                         

                                                        ATR

                                                         

                                                        If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7888026#7888026 and clicking ‘Correct’ below the answer

                                                        Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

                                                        Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7888026#7888026

                                                        To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                                                        Start a new discussion in Premiere Elements by email or at Adobe Community

                                                        For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                                                         

                                                        • 25. Re: I cannot publish on Adobe Private Web or on social Web
                                                          A.T. Romano Level 7

                                                          pthlgc

                                                           

                                                          Thanks for the updates.

                                                           

                                                          I have re-read your thread to search for troubleshooting that may have been overlooked.

                                                           

                                                          In one of your recent posts, you mention the program install to the D rather than the Local Disk C. Was that just for troubleshooting at that moment or have you had the program installed to the D, instead of the C, from the beginning of this thread? Also, what drive was the program installed when you first used the program and had successes with your Online Services?

                                                           

                                                          ATR

                                                          • 26. Re: I cannot publish on Adobe Private Web or on social Web
                                                            pthlgc Level 1

                                                            Hello ATR

                                                             

                                                             

                                                             

                                                            From the beginning of this tread, I have Adobe Premiere installed on drive D.

                                                             

                                                             

                                                             

                                                            At the first installation, I remember that I have installed on drive C, and after, I have uninstalled Premiere from C and I have made a new  installation on drive D

                                                             

                                                            I am sure that I have successfully exported at least one time a video on Youtube, when the installation was on drive D (It is my last publication on youtube)

                                                             

                                                             

                                                             

                                                            PLTH

                                                             

                                                             

                                                             

                                                            De : A.T. Romano

                                                            Envoyé : dimanche 23 août 2015 17:31

                                                            À : Pierre Thuillier

                                                            Objet :  I cannot publish on Adobe Private Web or on social Web

                                                             

                                                             

                                                             

                                                             

                                                             

                                                            I cannot publish on Adobe Private Web or on social Web

                                                             

                                                             

                                                            created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano>  in Premiere Elements - View the full discussion <https://forums.adobe.com/message/7890115#7890115>

                                                            • 27. Re: I cannot publish on Adobe Private Web or on social Web
                                                              A.T. Romano Level 7

                                                              Plth

                                                               

                                                              Thank you for the updates. I am concerned that the issue has not responded to the troubleshooting to date.

                                                               

                                                              I have delayed my reply today to think and think about the matter. You have done a lot of troubleshooting. And, in the course of that, some factors may have changed even though they were not factors that immediately solved the problem.

                                                               

                                                              After considering all, I think that

                                                              a. You should get the Premiere Elements off the D drive, and install it to the Local Disk C.

                                                              (Uninstall/ccleaner/Reinstall with antivirus and firewalls disabled)

                                                              b. Under Edit Menu/Preferences/ Scratch Discs, direct the Scratch Disks to locations that have enough hard drive space to accept the files that are automatically sent to those locations by program processes. These locations can be to the D drive (provided the D drive has enough free space to accept them).

                                                              c. Determine the outcome as it relates to your Online Services.

                                                              There are no guarantees, I believe this factor needs to be rule in or out at this time after all you have done.

                                                               

                                                              I know I run the risk of you telling me that "I told you so" if this plan does not work, but the potential gain is worth the risk.

                                                               

                                                              Please consider.

                                                               

                                                              ATR

                                                              • 28. Re: I cannot publish on Adobe Private Web or on social Web
                                                                pthlgc Level 1

                                                                Bonjour ATR

                                                                 

                                                                I understand your new idea.

                                                                 

                                                                But I must check with my son (who is the gamer) if I can make the installation of Adobe on drive C without creating performance trouble for gaming ( I have well understood your email : The installation of Adobe will be make on drive C without the work files)

                                                                 

                                                                The fact is this macine is first a gaming machine.

                                                                I use the power of this machine only in order to build more quickly a video with Adobe.

                                                                 

                                                                PLTH