What OS X version(s) is this happening on?
I'd like to get the FlashInstallManager.log file from a couple of the impacted systems to troubleshoot further. Please do the following:
- On an impacted system, go to ~/Library/Logs/
- Locate the FlashInstallManager.log file
- The file may be too long to post here, as such, upload the file using the instructions The specified item was not found.
- Post the URL to the upload file(s) in your reply
Thanks for the reply. The affected computers are running MacOS 10.10.3 and MacOS 10.10.4. Here is an excerpt from the log file of an affected computer (running MacOS 10.10.3). I will grab log files from a few other computers shortly.
2015-08-18 08:19:25 -0700 [I] IM: ---------- log start ----------
2015-08-18 08:19:25 -0700 [I] IM: All install checks pass
2015-08-18 08:19:25 -0700 [I] IM: [install started]
2015-08-18 08:19:31 -0700 [I] FIN: [finalizer started]
2015-08-18 08:19:31 -0700 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.
2015-08-18 08:19:31 -0700 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.
2015-08-18 08:19:33 -0700 [E] FIN: Unable to create directory '(null)'.
2015-08-18 08:19:33 -0700 [E] FIN: [finalizer failed]
installer: Package name is Adobe Flash Player
installer: Upgrading at base path /
installer: The upgrade was successful.
2015-08-18 08:19:39 -0700 [I] IM: [install succeeded]
2015-08-18 08:19:39 -0700 [I] IM: Install succeeded with exit code: 0.
2015-08-18 08:19:39 -0700 [I] IM: ---------- log end ----------
The full log can be found here:
How are you deploying Flash Player to the clients? Are you using Background Updates to update Flash Player after the initial installation?
I initially push out the Flash Player installer via Apple Remote Desktop, and recently the computers have been updated via Background Update (Flash Auto update).
I have exactly the same problem on 400 iMacs I manage. It appears randomly on desktops as network users are logged in. I'm currently running 10.10.4 on all our macs. I push out the update via ARD also and use the autoupdate function. Looking forward to a fix for this.
The var/folders/ folder should clear itself I thought at reboot so I have rebooted with shift key on a few macs and run Maintenance Titanium Software - Home on others to see if it cures the issue. I'll post back if it does.
I also am having this problem with the 10.10 Macs I manage in an education environment. Had the first ones appear about a month ago and now a new batch is popping up. Some of them on machines that hadn't had the previous one deleted yet. Those now have 2 of the Flash DMGs on the desktop. I update via remote desktop, though some of the machines may have Adobe auto update enabled I cannot say for certain that only those machines are affected. Has anyone figured out a solution? or at least an explanation?
Same here. 250 Macs in various newspaper offices all retaining and mounting Adobe Flash Player .dmg files after the auto-updater finishes updating the software. Annoying as all hell.