1 Reply Latest reply on Aug 18, 2015 12:43 PM by A.T. Romano

    Premiere not loading files


      I have premiere elements 12 and when I try loading a video file that's 2 hours long it won't load and then says adobe is not responding. Is there a way to fix this or do I have to upload shorter video files.

        • 1. Re: Premiere not loading files
          A.T. Romano Level 7



          What computer operating system is involved? Are you working from 12 or the 12.1 Update which is obtained using an opened project's Help Menu/Updates?

          Please describe you computer resources - processor, clock speed, installed available RAM, free hard drive space? Is your computer optimized?


          What are the properties of this 2 hour long video? What is its source?


          How are you trying to import this video into the project - Add Media/then what?


          Is your only problem this video with its format and duration?


          Let us start here and then decide what next.


          Thank you.