4 Replies Latest reply on Jun 23, 2016 2:33 AM by Nanaky

    cannot authorize my computer for ADE


      I had to delete my Microsoft Account and create a new one with same ID and password.  Now can't authorize my computer with ADE.  I get this error message:  you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices.  I tried the Ctrl+Shift+D method and NOTHING happens.  So how can I authorize my computer. ???  I also lost all the books that were on my ADE file when I deleted the Microsoft account.

        • 1. Re: cannot authorize my computer for ADE

          I'm wanting an answer to the same question and am appalled to see their 'team of experts' hasn't answered you!

          • 2. Re: cannot authorize my computer for ADE
            Nanaky Level 5



                Close all applications.

                Choose Start > Run.

                In the Open text box, type regedit and then press Enter. The Registry Editor opens.

                In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

                Select the Adept key.

                Choose File > Export.

                In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

                Right-click the Adept key and choose Delete.

                In the Confirm Key Delete dialog, click OK.

                Close the Registry Editor.

                Open Adobe Digital Editions and reauthorize.




                quit Adobe Digital Editions.

                Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                Open Adobe Digital Editions and reauthorize.

            1 person found this helpful
            • 3. Re: cannot authorize my computer for ADE

              OMG Nanaky -  you are amazing and a life-saver!!

              Your solution has worked perfectly. I had spent hours today trying to get around this problem.

              I had deleted and re-installed Digital Editions but couldn't authorise it because it was tied to an old email that I no longer use and it kept asking for my old email password which I have long forgotten. I couldn't download any eBooks and kept getting error messages and was close to tears.

              I contacted Adobe support to re-set my password but they were really dismissive and unhelpful - so frustrating !

              Now I can download eBooks and get reading.

              Thanks for making my day !!