1 Reply Latest reply on Aug 18, 2015 4:42 PM by Brad Lawryk

    Stock image

    jimc88194759

      I have just purchased a stock image.  I have been able to download it, but unable to open the image (possibly the computer does not recognise the extention .ai)

       

      The image is Order details: Order #AD004383273NZ  Please help.

        • 1. Re: Stock image
          Brad Lawryk Adobe Community Professional & MVP

          An .ai file is an Adobe Illustrator file so you need a program that will support Illustrator files if you don't have Illustrator. If you are a Creative Cloud Subscriber you will have access to Illustrator or Fireworks. You can also maybe send the file to someone that has Illustrator and can save the image in a format you can use.

           

          This seems to be a fairly common problem. While the site does state it is an .ai file it should also list compatible Adobe Apps that support it. I hope that is something they will fix once they get rolling.