21 Replies Latest reply on Mar 14, 2018 9:44 AM by JessieWilemon

    Trying to remove unused license from our team account

    Brickles Level 1

      I am trying to remove an unused and un-needed license from our team CC account.


      Apparently you have to get in touch with support for this to happen. I have been in touch three times now, referred to the wrong division, told it has to happen over the phone and I will be called directly and absolutely no action has been taken.


      It really seems like this is being made absurdly difficult so that we just keep paying for something we don't need. As a small startup, this is a massive annoyance and I have wasted hours now trying to get it rectified.


      Why can't an administrator just add or remove licenses as they see fit? More importantly, how do I just get this sorted so I don't have to keep coming back here?