3 Replies Latest reply on Aug 19, 2015 4:09 PM by RJMuir

My Lightroom 6 shuts down whenever I plug in my LG G4 phone and try to upload my photos. Any way to fix this problem?

RJMuir Aug 19, 2015 9:08 AM

I am trying to upload photos from my LG G4 phone but Lightroom 6 keeps shutting down on me.

When I click on the phone to even start a download, nothing even comes up. The phone and

the micro SD card are both new. Any suggestions would be great on how to solve this issue.

Thanks!

1. Re: My Lightroom 6 shuts down whenever I plug in my LG G4 phone and try to upload my photos. Any way to fix this problem?

Keith_Reeder Aug 19, 2015 10:18 AM (in response to RJMuir)

Try copying the files from card to hard drive using the operating system then importing from the hard drive.

It's not a solution, but it might get you working.
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2. Re: My Lightroom 6 shuts down whenever I plug in my LG G4 phone and try to upload my photos. Any way to fix this problem?

ManiacJoe Aug 19, 2015 1:02 PM (in response to RJMuir)

Until the issue gets addressed, the thing to do is to copy files from the phone manually onto your hard drive then import them into LR from there. I have a directory called "g4_xfer" for that purpose and for file backups.
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3. Re: My Lightroom 6 shuts down whenever I plug in my LG G4 phone and try to upload my photos. Any way to fix this problem?

RJMuir Aug 19, 2015 4:08 PM (in response to Keith_Reeder)

Thank you! I will do that.
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4. Re: My Lightroom 6 shuts down whenever I plug in my LG G4 phone and try to upload my photos. Any way to fix this problem?

RJMuir Aug 19, 2015 4:09 PM (in response to ManiacJoe)

Thanks!
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