2 Replies Latest reply on Aug 19, 2015 4:35 PM by starlight1013

    ID CC 2015 Crashing, Please Help!

    starlight1013

      Hello,

       

      All of a sudden, as of today, my ID CC 2015 is crashing upon launching.  I've included a screenshot so you can see the extraordinarily vague message I am getting.  I tried deleting the Preference files to no avail.  I also tried logging in as Guest to see if it would work there, and was told that I cannot use the program as Guest.

       

      I would appreciate any help you can provide.  If you have any "techy" suggestions, please describe the steps to perform those tasks.  I am not a computer geek, I only use one to work.  LOL.  I am using a PC with Win 8.

      screenshot.jpg