1 Reply Latest reply on Aug 19, 2015 8:28 PM by Sheena Kaul

    I am unable to download PDFs from the Adobe Creative Cloud website

    donaldd57907058

      The PDFs were uploaded by a colleague. I can see that the PDFs are there (#1 in image), but when I go to the download page (#2 in image) and click on the download link (pdf option), I get the following (#3 in image):

      Firefox - white screen;

      Chrome - white screen;

      IE - HTTP 500.

       

      I have also tried on several different computers and operating systems. I have no problems downloading PDFs from other sites.

       

           (below with Firefox)

      scrsht.png

       

      Any help with this would be greatly appreciated. Thanks in advance.