Click on the blue button: Still need help? Contact us – then click in the area marked “chat 24/7”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
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Formatting the old SSD would NOT Deactivate LR. It would LOCK it in as Always Activated on that drive.
If this Cloning is something you just did, Did you also change other parts in the computer? Boot that old drive into Safe Mode, F8 key as soon as Windows starts to load, then open and Deactivate LR.
It more than likely isn't just because of a newer SSD. It is probably because you changed other parts and made the whole system look like a New Computer.
Thanks for your reply, but the area marked "chat 24/7" is not clickable ... Any way round this?
I would love to chat with an Adobe agent, but I think Adobe are deliberately making it impossible to get help for the standalone version of LR6 with the aim of moving people over to the creative cloud. There is no option to chat about LR6. Does a direct link to Live Chat exist?
If you look at the list of products there is no option for LR6 support here. They're restricting support to Creative Cloud products. They know from my account I have the standalone LR6. I'm just directed back to the forums as my only support option.
- Click the link above in reply #5
- Scroll the list and choose Adobe Lightroom
- Click Adobe ID and signing-in (which is one of the few ways to get the chat button)
- Click the big blue button
- Under recommended (chat & phone) click chat
- In the red box type activation & deactivation or whatever you prefer
- Click the Start Chat button which now turns blue
You may have to wait until an agent is free. Have your serial number available.
Thanks very much indeed! Why didn't I see the scroll bar? (Please don't attempt to answer this)