2 Replies Latest reply on Aug 21, 2015 1:27 AM by Herbie53

    m4a music file

    Herbie53

      I cannot get media, iTunes music m4a file will not work error window come up saying "The importer reported a generic error" i am trying to put music onto Elements 10

        • 1. Re: m4a music file
          A.T. Romano Level 7

          Herbie53

           

          What version of Premiere Elements, and what computer operating system involved?

           

          Nonetheless, take the iTunes music into iTunes for conversion to the WAV version. Then import that WAV version into the Premiere Elements project using Premiere Elements Get Media or Add Media/Files and Folders. Typically iTunes music poses the problem that you described, and the classical solution is the iTunes conversion of the music to the WAV version.

           

          If you need any help with the procedure, I will help you with that.

          https://support.apple.com/en-us/HT204310

           

          Any questions or need clarification, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: m4a music file
            Herbie53 Level 1

            Dear A.T

             

            Thank you your advice worked perfectly. I can now save my holiday photos with back-ground music from local South African singers.

             

             

             

            Thanks once again

             

             

             

            Herbie53