Please connect to the Internet and retry

[rubenator]

I am connected via gov network which it keeps telling me that I am not connected to the internet.  We have an Enterprise License and I am not able to complete the installation in several oversea sites.  Can you provide guidance to my issue.

[Sheena Kaul · Accepted solution]

Hi Ruben,

It seems to be a firewall issue wherein the firewall prevents the CC to connect over the network.

Please see https://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html (Site/port information)

Regards,

Sheena

[rubenator]

Thank you, I am contacting my IT Firewall Technician and see if we can resolve this issue.

[Sheena Kaul]

Sure Ruben!

Do let us know in case of any assistance.

[westwardone]

My IT department told me to go use my wifi at home to activate it without logging into the network. That should mitigate the firewall issue.