9 Replies Latest reply on Aug 26, 2015 11:40 AM by lisa_marcelle

    Why am I getting a "Preview unavailable for this file"

    paul edmondson

      When attempting to upload photos with a USB cable from iPhone 6 into Lightroom 6, I get, "Preview unavailable for this file" for just about all the images except for a few.  I'm not able to import any of the images ... any thoughts on why this is happening?  All systems up to date.  This is only happening when trying to import from iphone.  Very frustrating. 

       

      A fews weeks ago I seemed to fix the issue by checking the "Prevent ipods, iphones and ipads from syncing automatically" box in iTunes/Device Preferences, though now this doesn't seem to work. 

       

      Any thoughts on why this is happening?  Many thanks for your help!

       

      Paul