I installed the Adobe Lightroom CC (2015) 30-day trial earlier today and it has not worked at all. Every time I open the application, a 30-second video pops up and covers the screen. I am unable to close the video, and whenever I click play, the video does nothing. Because of this, I am unable to use the app at all.
I have tried everything, including:
- restarting my system
- opening the app signed out
- signing out and signing in
- uninstalling and reinstalling Lightroom
- changing the name of the SLcache and SL(something?) folder
Yet, nothing is working. Please help!
Please press ESC on keyboard as soon as the Video appears when you start Lightroom.
I had exactly the same problem and your solution fixed it so thank you for that.
I would however; like some explanation/elaboration as to what the cause of this issue is if you would be so kind