2 Replies Latest reply on Aug 24, 2015 8:51 AM by jahqwahnw

    Adobe Lightroom CC (2015) trial will not start


      I installed the Adobe Lightroom CC (2015) 30-day trial earlier today and it has not worked at all. Every time I open the application, a 30-second video pops up and covers the screen. I am unable to close the video, and whenever I click play, the video does nothing. Because of this, I am unable to use the app at all.


      I have tried everything, including:

           - restarting my system

           - opening the app signed out

           - signing out and signing in

           - uninstalling and reinstalling Lightroom

           - changing the name of the SLcache and SL(something?) folder


      Yet, nothing is working. Please help!