3 Replies Latest reply on Aug 22, 2015 4:23 AM by sarsaxen

    screen locks

    michaelu8442146

      Hi,

       

      I just installed Creative Cloud (Lightroom and Photoshop) on my Asus AMD FX-4300 Quad-Core 3.8 GHz

      with 8GB RAM, running Windows 7 Professional.  Actually, I'm pretty sure I didn't get Lightroom installed

      all the way.

       

      Every time Lightroom starts itself (which is frequently) it locks on this screen:

      http://i.imgur.com/DqcaJhb.jpg

       

      For the record, I did not install Quicktime--my prior experience with it is that it's pretty much a virus.

      Anyway, once Lightroom locks up, I can go no further; in fact, I have to go to task manager to end it.

      My attempts to reinstall Lightroom have been unsuccessful, although I did not uninstall it in Programs.

      Photoshop works fine, BTW.

       

      Can someone advise me?  I'm on the first day of my trial, which is why I didn't want to uninstall without

      checking first.

       

      Thanks.