I am very very upset. I am missing nursing school notes and documents-one entire semester's worth of studying destroyed. moreover, I need these notes to study for the NCLEX boards to obtain license. Essentially, I had an ebook and I highlighted one chapter, would save it as ch 1,2,or 3, etc and upload to cloud. I was using free version Adobe Reader but somehow I had ability to access Document Cloud-I don't think it was a trial period because it definitely lasted longer than one month. Now, in May 2015 I had files of my highlights of numerous chapters on my cloud. Summer vacation passéd (yet I was busting my *** doing an externship n working on top of that). Now, I'd like to study again so I opened up my Doc cloud to save my latest highlighted chapter. (Side note : I do this bc whenever I have too many highlights in my text, Adobe Reader freezes so I found a solution: to save what I've highlighted in a specific chapter to Cloud, delete the highlights in the ebook ONLY in the Adobe app and start highlighting again for the next chapter, but in a new file. THIS ALWAYS WORKED. I had been 10 or more science-heavy/dense chapters in, and in May, I opened up a couple and voila, all the highlights were present in their appropriate chapter file in the Cloud.
Enter today-I start using Chat Support because my files were missuing and I thought they could help. They essentially waste an hour and a half of my time by first saying after 30 minutes, 'oh w don't help free subscribers.' Wtf?? I specifically mentioned to this man in beginning of convo I was using free version. EVERY TIME U CHAT, U NEED TO WRITE YOUR PROBLEM BEFORE GETTING. CONNECTED TO A CHAT REPRESENTATIVE SO WHY DIDNT HE READ MY PROBLEM or when I repeated that I used the free version once the chat began? SO, I purchased Adobe Pro DC. I asked to speak with his manager and he connected me to tech finally but I had the dr appt I had told them I would be going to soon. Adobe, please instruct your chat reps to be more efficient-all my friends r efficient-they manage full time rn school which is hard and intense PLUS they work either pt or fr. And you're telling me it takes ONE HOUR FOR CUSTOMER SERVICE TO CONNECT ME TO TECH???? So, I was so caught up in being connected to tech and walking/being on time to dr office that I forgot my wifi cuts off. very stupid yes, but I just wanted to fulfill both goals: tech solution and dr appt that I forgot. So, I got disconnected, tried twice more at the dr office but both their WiFi networks are spotty and I got cut off during both chats so that was null-however, that was only a waste of 10 minutes-nothing compared to 1 hr am and then 30 min pm.
SO, I chat in afternoon once I get home to reliable WiFi and a 30 min chat is once again disconnected-by representative, I think this time because my WiFi icon NEVER disappeared on my screen. INTERESTINGLY, I was disconnected when I tried to get help by trying to persuade rep that files DO INDEED GO MISSING by referring him to a thread of a users eerily similar problem. I asked him if I can refer him and he said sure. I grabbed the url and when I switched back to tab, he was gone. Btw here is thread-her problem was also unresolved as of 8/22, at least by the thread content. My documents have disappeared from my cloud
Anyway, I had successfully switched back n forth between tabs while chatting with an agent and never been disconnected In today's many earlier chats. So, I think he disconnected me because how dare a customer tell him, my files are missing and I have proof that this is a legitimate problem. Let's juse throw my proof in a landfill and laugh at legit proof. Sigh. Btw, his support boiled down to givin me 2 links to my Document Cloud WHICH OF COURSE I KNOW HOW TO ACCESS BC THAT IS HOW I DISCOVERED MY FILES R MSSI G IN THE FIRST PLACE. Then, he flat out said there's no way to recover my files bc that's where they should be. Unless I deleted them, which I never did!!! I need those files desperately like crazy and would never condemn myself like that.
I've taught Sunday school, volunteered in hospitals during college, am going into a compassionate career, and was both the Founder and President of my HS Key Club (community service club-can Google to verify)-I've been a hard worker all my life and I just would like somebody in Adobe Tech Support to please tell me what happen to 6 months worth of highlighting textbooks-not fun, I'll tell you. Please, somebody relocate my files-I did not delete them!!! What did you do to them?
again, here is post of diff user who has same issue My documents have disappeared from my cloud
Also, I bought Adobe pro d&c at $15/month today specifically bc rep said Tech dept doesnt help free Adobe reader users, but I can't download it on iPad mini after purchasing-says must b desktop. So I went home and voila, I need Mac OS 10.9 and above and I only hv 10.7.5. My MacBook is from 2008 & I'm not sure if can b updated with such old hardware (? Nto sure if used lingo properly). Can I download on university comp n then it will b associated with my ID on ipadmini N my Mac?
i Will Attach chat transcripts below if requested so ppl will believe the unnecessary waste of time I went through because of multiple reps inability to help (only to send links to my cloud smh or say if files exist they will b in cloud smhsmh)
sorry for the typos, touchscreen writing is hard at a fast pace.
blessings to anyone who is actually able to help me, if anyone reads this at all