3 Replies Latest reply on Aug 23, 2015 10:25 AM by cokeralton

    Is any one having trouble with lightroom? Adobes video intro to LR is not working and preventing me from using LR.


      My graphics card is not compatible to windows 10, so I had to downgrade back to 8.1, So I resintall LR which I have been using since November last year, upon opening a video loads in front of LR with no exit button, I have no choice but to press play, I press play and the video screen is blank, nothing is happening and I hit the exit button nothing happens. I restart computer to shut down LR and launch it again and the same thing happens. I shut down computer and unistall and reistall and back to square one. I got up with a tech which is 24/7 and he tells me that have ave to contact them again Mon-Friday 5am to 7pm. I leave for work 4am and font get back till 7:30 pm. I need to work to pay my bills. Very frustrated here because I have 1500 images that need editing. Photoshop is one raw at a time.