What version of Premiere Elements and what computer operating system is involved?
Do you have the latest version of QuickTime installed on your computer and are you running the programs from a user account with administrative privileges?
What is the properties of the specific video that is not importing in your Premiere Elements project?
Brand/model/settings for camera that recorded the video?
Let us start here and then we can decide what next.
my PC is running Windows 7 Pro SP1.
I'm using Premiere Elements 13 and have just installed QT 7.7.8; i'm
working as a standard user (I get prompts for the encoder activation
code when I try to import the file)
The file I'm importing is a 2.5 Gb mpg file created by Video Redo Plus;
the source file is a .rec file saved by a Topfield PVR
The .mpg plays OK using VLC Media Player & Windows Media Player.
VLC gives the following Codec info: MPEG-1/2, 704x576, fps 25, decoded
format: planar 4:2:0YUV
You must run the program using an Administrator computer account for everything to work properly
Please get a codec readout from the free utility named GSpot.
I am looking for what is listed for Video Name, Codec, Status as well as Audio Name and Status.
From the VLC information, I believe that you are dealing MPEG1/2 (MPGV).
I suspect that this is not going to be a straight forward download a codec, rather convert the video to a Premiere Elements compatible format.
The candidates for conversion might be
From one of those, I would probably rule in or out the possibility of a Premiere Elements supported H.264.mp4 from what you have.
I just started to read through the following
Please review and consider the above. Let us see what the GSpot readout says about the codec and status.