1 Reply Latest reply on Aug 25, 2015 5:07 AM by 99jon

    Lightroom CC Wont work after perchase

    samh49283059

      So downloaded the new lightroom to my new MB pro and it comes up with this message... any ideas?Screen Shot 2015-08-25 at 6.24.44 pm.png?

        • 1. Re: Lightroom CC Wont work after perchase
          Akash Sharma Adobe Employee

          Hi Sam,

           

          This error occurs as Lightroom do not have permission to write files to the location /Users/Username/Library/Application Support/Adobe/Lightroom

          Please refer to the Marked answer in Duplicate Threads below

          Cannot create the required folder

           

          Do let us know if that helps

          Regards

          Akash

          • 2. Re: Lightroom CC Wont work after perchase
            99jon Adobe Community Professional & MVP

            Quit Lightroom

            Launch Finder

            On the menu bar click Go whilst holding down Opn(Alt) key and choose Library. Note that the user library is hidden until you press Alt.

            Navigate to Application Support and then Adobe and highlight the Lightroom folder. Press Cmd+i and ensure everyone has read and write privileges. If not click the padlock icon and change.

            Close the Lightroom info dialog and re-launch the application.

            The full file path will be:

            Macintosh HD> Users > samuelhesketh > Library > Application Support > Adobe > Lightroom


            You may also need to check permissions on the sub-folders:

            Filter Presets

            Keyword Sets