0 Replies Latest reply on Aug 26, 2015 5:55 AM by katevn

    @Adobe Support Service: Changing from Window to Linux Mint - Document is licensed for a different user account (URGENT)

    katevn

      Hi there,

       

      I am writing this message as I have no way to send email to Support Center.

       

      I have changed my laptop from Window to Linux Mint, and to run ADE, I have to install Wine. After authorized successfully, I have tried to open my files but could not. It keeps saying "Document is licensed for other user account".


      I opened email of purchase confirmation and tried to download the file URLLink.acsm. When I clicked this downloaded file, I was noticed that "Error getting license. License serve communication problem. E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER".


      What should I do now to open?


      Those books I bought are for my coming exam. Appreciate if I receive reply soon

       

      Regards,

       

      Kate