6 Replies Latest reply on Aug 26, 2015 4:38 PM by m_vargas

    Installed Flash Player but not there

    annemaried24504510

      Using Windows 7.  Have installed Flash Player on Firefox (also have tried on Chrome).  Says the install completed, but when restart computer it's still not there.  Checked in "All Programs" and don't see it.  Is there something else I need to do to complete the install?

        • 1. Re: Installed Flash Player but not there
          m_vargas Adobe Employee

          Hi annemaried24504510,

           

          Please provide the following:

          1. Screenshot (see The specified item was not found.) of the contents of C:\Windows\System32\Macromed\Flash
            1. If this is a 64-bit OS, please also provide a screenshot of the contents of C:\Windows\SysWOW64\Macromed\Flash
          2. Upload the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash using the instructions The specified item was not found.
            1. If this is a 64-bit OS, please also provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash

           

          --

          Maria

          • 2. Re: Installed Flash Player but not there
            annemaried24504510 Level 1

            https://files.acrobat.com/a/preview/43dd276d-a257-42af-bfe4-bd482991ebba

             

                  From: m_vargas <forums_noreply@adobe.com>

            To: Annemarie Dunlap <amdcmd@sbcglobal.net>

            Sent: Wednesday, August 26, 2015 2:44 PM

            Subject:  Installed Flash Player but not there

                

             

             

            Installed Flash Player but not there

            created by m_vargas in Installing Flash Player - View the full discussionHi annemaried24504510, Please provide the following:  

               - Screenshot (see How to post a screenshot in the forum) of the contents of C:\Windows\System32\Macromed\Flash     

                  - If this is a 64-bit OS, please also provide a screenshot of the contents of C:\Windows\SysWOW64\Macromed\Flash

             

               - Upload the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash using the instructions How to share a document     

                  - If this is a 64-bit OS, please also provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash

             

             --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7901834#7901834 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7901834#7901834 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

             

            • 3. Re: Installed Flash Player but not there
              m_vargas Adobe Employee

              Hi annemaried24504510,

               

              According to the screenshot, Flash Player is installed.  When you say "Checked in "All Programs" and don't see it" are you referring to the Control Panel or the Program Files directory?  It won't be there in the Program Files directory due to Flash Player being a plugin.

               

              Using Firefox, please go to http://helpx.adobe.com/flash-player.html and click the 'Check Now' button.  What are the results?

               

              --

              Maria

              • 4. Re: Installed Flash Player but not there
                annemaried24504510 Level 1

                Yes, I had looked in "All Programs." 

                The "Check Now" says I have the latest version:  18.0.0.232, Firefox (NPAPI), Windows 7

                Problem is that it doesn't work!  I am trying to access a school site for my son's math class.  When he tries to use the site, it says:  You do not have the most recent version of the Adobe® Flash® Player, which is required to view the content in this course.

                 

                When I click on "Browser Check" it says Flash isn't installed

                 

                     From: m_vargas <forums_noreply@adobe.com>

                To: Annemarie Dunlap <amdcmd@sbcglobal.net>

                Sent: Wednesday, August 26, 2015 4:46 PM

                Subject:  Installed Flash Player but not there

                    

                 

                 

                Installed Flash Player but not there

                created by m_vargas in Installing Flash Player - View the full discussionHi annemaried24504510, According to the screenshot, Flash Player is installed.  When you say "Checked in "All Programs" and don't see it" are you referring to the Control Panel or the Program Files directory?  It won't be there in the Program Files directory due to Flash Player being a plugin. Using Firefox, please go to http://helpx.adobe.com/flash-player.html and click the 'Check Now' button.  What are the results? --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7902187#7902187 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7902187#7902187 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                 

                Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                 

                • 5. Re: Installed Flash Player but not there
                  m_vargas Adobe Employee

                  Hi,

                   

                  The Check Now results indicate that the latest version of Flash Player is installed, as does the screenshot of the directory Flash Player is installed to.  It is also enabled in the browser, otherwise, the Check Now results would indicate that it was either not installed, or disabled.  See Enable for Firefox.

                   

                  Are you able to see Flash content in other sites? To check, once a video starts playing, right-click on it.  If it's Flash, it'll report the version of Flash Player installed. If you're able to view Flash content on other sites, but not the school site, I suspect the issue is with the Flash detection on the school site.  Is this a public URL or is a login required?  If public, please post (or private message) me the URL to the site.

                   

                  --

                  Maria

                  • 6. Re: Installed Flash Player but not there
                    annemaried24504510 Level 1

                    It is enabled on Firefox.  Weather Channel showed this version of Flash Player ("About Adobe Flash Player...)So, I guess I need to contact the school.  Yes, it is a login/private site.Thank you for your help!

                         From: m_vargas <forums_noreply@adobe.com>

                    To: Annemarie Dunlap <amdcmd@sbcglobal.net>

                    Sent: Wednesday, August 26, 2015 6:21 PM

                    Subject:  Installed Flash Player but not there

                        

                     

                     

                    Installed Flash Player but not there

                    created by m_vargas in Installing Flash Player - View the full discussionHi, The Check Now results indicate that the latest version of Flash Player is installed, as does the screenshot of the directory Flash Player is installed to.  It is also enabled in the browser, otherwise, the Check Now results would indicate that it was either not installed, or disabled.  See Enable for Firefox. Are you able to see Flash content in other sites? To check, once a video starts playing, right-click on it.  If it's Flash, it'll report the version of Flash Player installed. If you're able to view Flash content on other sites, but not the school site, I suspect the issue is with the Flash detection on the school site.  Is this a public URL or is a login required?  If public, please post (or private message) me the URL to the site. --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7902451#7902451 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7902451#7902451 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                     

                    Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                     

                    • 7. Re: Installed Flash Player but not there
                      m_vargas Adobe Employee

                      You're welcome.  Hope it all works out for you.

                       

                      --

                      Maria