I have tried loading it into the fonts folder and I have loaded it onto my computer, it loads in Word no problem. I know it's there somewhere, but every time I try opening it, it doesn't exist in InDesign. I have tried rebooting etc.
What's the font? Have you scrolled through the whole list?
yes I've scrolled through it all
What happens if you set some text with this font in word and place the word file?
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