2 Replies Latest reply on Aug 27, 2015 1:18 PM by TVNZAdobe

    Audio renderer DLL crash.

    TVNZAdobe

      Full system lockup. Lost all AE preset preferences and tablet setting are back to default. Has anybody got a fix for both this audio renderer dll issue and the preferences being lost? Happens quite often. Using HP z840 32GB RAM 32 Cpu cores k5200 gfx card.

       

       

      FAULTING_IP:

      AudioRenderer+6de20

      00000000`056dde20 8b4110          mov     eax,dword ptr [rcx+10h]

       

       

      EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)

      ExceptionAddress: 00000000056dde20 (AudioRenderer+0x000000000006de20)

         ExceptionCode: c0000005 (Access violation)

        ExceptionFlags: 00000000

      NumberParameters: 2

         Parameter[0]: 0000000000000000

         Parameter[1]: 0000000000000010

      Attempt to read from address 0000000000000010

       

       

      PROCESS_NAME:  AfterFX.exe

       

       

      ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

       

       

      EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

       

       

      EXCEPTION_PARAMETER1:  0000000000000000

       

       

      EXCEPTION_PARAMETER2:  0000000000000010

       

       

      READ_ADDRESS:  0000000000000010

       

       

      FOLLOWUP_IP:

      AudioRenderer+6de20

      00000000`056dde20 8b4110          mov     eax,dword ptr [rcx+10h]

       

       

      NTGLOBALFLAG:  0

       

       

      APPLICATION_VERIFIER_FLAGS:  0

       

       

      FAULTING_THREAD:  0000000000000b0c

       

       

      BUGCHECK_STR:  APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_NULL_POINTER_READ_INVALID_POINTER_READ

       

       

      PRIMARY_PROBLEM_CLASS:  NULL_CLASS_PTR_DEREFERENCE

       

       

      DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

       

       

      LAST_CONTROL_TRANSFER:  from 0000000005695bf1 to 00000000056dde20

       

       

      STACK_TEXT: 

      00000000`0082ba38 00000000`05695bf1 : 00000000`00000000 00000000`9efb31d0 00000000`00000000 00000000`9efb31e0 : AudioRenderer+0x6de20

      00000000`0082ba40 00000000`00000000 : 00000000`9efb31d0 00000000`00000000 00000000`9efb31e0 00000000`9efb31d0 : AudioRenderer+0x25bf1

       

       

       

       

      STACK_COMMAND:  ~0s; .ecxr ; kb

       

       

      SYMBOL_STACK_INDEX:  0

       

       

      SYMBOL_NAME:  AudioRenderer+6de20

       

       

      FOLLOWUP_NAME:  MachineOwner

       

       

      MODULE_NAME: AudioRenderer

       

       

      IMAGE_NAME:  AudioRenderer.dll

       

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  548157c4

       

       

      FAILURE_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE_c0000005_AudioRenderer.dll!Unknown

       

       

      BUCKET_ID:  X64_APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_NULL_POINTER_READ_INVALID_POINTER_READ_A udioRenderer+6de20

       

       

      WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/AfterFX_exe/13_2_0_49/54816501/AudioRenderer_dll/13_2 _0_49/548157c4/c0000005/0006de20.htm?Retriage=1

       

       

      Followup: MachineOwner

      ---------

       

       

      0:000> lmvm AudioRenderer

      start             end                 module name

      00000000`05670000 00000000`05747000   AudioRenderer T (no symbols)          

          Loaded symbol image file: AudioRenderer.dll

          Image path: C:\Program Files\Adobe\Adobe After Effects CC 2014\Support Files\AudioRenderer.dll

          Image name: AudioRenderer.dll

          Timestamp:        Fri Dec 05 19:59:16 2014 (548157C4)

          CheckSum:         000DBEBF

          ImageSize:        000D7000

          File version:     13.2.0.49

          Product version:  13.2.0.49

          File flags:       0 (Mask 17)

          File OS:          4 Unknown Win32

          File type:        0.0 Unknown

          File date:        00000000.00000000

          Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

      0:000> .exr 0xffffffffffffffff

      ExceptionAddress: 00000000056dde20 (AudioRenderer+0x000000000006de20)

         ExceptionCode: c0000005 (Access violation)

        ExceptionFlags: 00000000

      NumberParameters: 2

         Parameter[0]: 0000000000000000

         Parameter[1]: 0000000000000010

      Attempt to read from address 0000000000000010