Same thing is happening to me.
Does anyone know why?
Sorry you're having trouble.
A couple of questions:
Are you on Android or iOS? Are you using Adobe Capture CC? Or Adobe Shape (which version)?
Let me know.
Thanks for your reply but my issue was solved last night. I was using android and adobe shape cc and now that I have downloaded capture that seems to be doing the job. Original poster give that a try.
Happy to hear. I'd hope that would resolve the problem.