I have a Tolino e-reader. I am registered with the Frankfurt public library. When I try to download a book, I get the following message: "The content protected by Adobe DRM could not be loaded. The Adobe ID does not match the one saved in Tolino. Please check the settings on your tolino to determine which Adobe ID you have saved".
I know which Adobe ID I have saved on my Tolino. I do not know which other Adobe ID it is it comparing to.
How can I download my book?
Tolino is not an Adobe product. Unfortunately, we do not know how Tolino works.
Would you contact the Tolino Customer Support to get answers?